Service Writer

Wagner Equipment; Durango (CO); On-site; USD 35,927 - 52,927; Full time

Benefits offered by this job

Paid Time Off (PTO) Plan

Medical, dental, and vision insurance

401(k) and Roth 401(k)

Employee Assistance Program (EAP)

Tuition Reimbursement

Job summary

Wagner Equipment in Durango, Colorado, is looking for a dedicated administrative professional to oversee shop work orders, manage customer service interactions, and coordinate with technicians. The role demands at least 3 years of relevant experience in administration and customer service, along with supervisory capabilities. Competitive pay rates range from $26.08 to $38.42 per hour based on experience and education. Excellent benefits are provided, including medical and retirement plans.

Qualifications

• Must have 3+ years of administrative/clerical experience.
• Requires 3+ years of customer service experience.
• At least 1 year of supervisory or management experience is required.

Responsibilities

• Initiates and closes all shop work orders as necessary.
• Creates service estimates for customers prior to beginning work.
• Coordinates with customers regarding service estimates.

Skills

Customer service experience

Administrative experience

Supervisory experience

Microsoft Word and Outlook

Data Entry

Education

High School Diploma or GED

Tools

DBS

ET/SIS/SIS Web/STW

Job description

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Pay Rate

Pay Rate: $26.08-$38.42 per hour. Pay rate is dependent upon education & experience.

Essential Functions

• Initiates and closes all shop work orders as necessary
• Creates service estimate for customers prior to beginning work
• Coordinate with customer regarding service estimate, approval, prior to beginning work
• Schedules and maintains records on safety training, vehicle inspections, etc.
• Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas
• Reviews work orders, warranty jobs, daily hours & determines if warranty work
• Reviews and approves daily hours on each work order
• Reviews service Work In Progress for work orders closed in shop and open in service accounting
• Reviews all customer jobs with shop manager or designee to insure that work, as requested, was completed
• Complete & submit parts exchange core reports in a timely manner
• Organize & maintain all paperwork for work orders, current library of publications, & file on PO’s and canceled PO’s
• Checks all requisitions for proper coding
• Figures dollar amounts on firm rates
• Other duties as assigned by manager

Supervisory Responsibilities

• Assigns work orders and schedules workload of technicians
• Directs Service Clerk in clerical functions where applicable
• Provides input into the annual Performance Reviews

Required Education And Experience

• High School Diploma or GED
• 3+ years administrative/clerical experience
• 3+ years customer service experience
• 1+ years supervisory/management experience

Physical Demands & Competencies

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ability to direct the work of others
• Ability to work in a fast-paced environment
• Warranty training/knowledge
• Basic knowledge of Microsoft Word and Outlook
• Basic knowledge of DBS
• Basic knowledge of SIMSI
• Intermediate knowledge of ET/SIS/SIS Web/STW

Work Environment

• Noise: Moderate
• Indoors

Benefits Include

• Paid Time Off (PTO) Plan – Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans – 401(k) and Roth 401(k), eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU – Employees have access to services including payroll deductions, savings accounts, loans, VISA card, and more
• Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog, and discounted employee phone plans

Other Duties

Job offers are contingent upon pre‑employment screenings, which may include background checks, drug/alcohol testing, fit for duty testing, and other relevant tests. This job description is not exhaustive; duties may change at any time. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

EEO Statement

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.