Service Coordinator - Power Systems

Wagner Equipment Co.; Hobbs (NM); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical, dental, and vision insurance

Life and AD&D Insurance

401K with company contribution up to 7

Tuition Reimbursement

Employee Assistance Program (EAP)

CEFCU benefits

Discounted employee phone plans

Job summary

Wagner Equipment Co. in Hobbs, NM, seeks a Service Coordinator to manage the service work order lifecycle for Power Systems Service Department, ensuring accuracy and timely processing. You will handle invoicing, time cards, and documentation, while coordinating with multiple teams to uphold service quality.

The role requires 3+ years in generator service, strong administrative and customer service skills, and the ability to promote additional Wagner services. WFH options are not indicated.

Qualifications

• High School Diploma or GED required.
• 3+ years’ experience with electrical power generators.
• 3 years administrative/clerical experience.
• 3 years customer service experience.
• 1 year sales experience.

Responsibilities

• Reviews and invoices work orders ensuring accuracy of parts, labor, notes and warranty codes.
• Verifies and enters technician time cards daily as needed.
• Receives invoicing from dealerships and vendors and forwards for payment.
• Provides completed service reports and required documentation to customers.
• Closes work orders within the allotted time or less.
• Maintains WIP at less than 60 days.
• Maintains technician service truck records and accurate service records.
• Provides invoicing records to Wagner Equipment A/P and A/R.
• Coordinates with Fleet Department to maintain truck records.
• Promotes additional Wagner services as needed.

Skills

Customer service

Administrative/clerical

Sales

Education

High School Diploma or GED

Tools

Microsoft Access

Microsoft Word

Microsoft Excel

Job description

Why join Wagner?

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

The Service Coordinator administers the Service work order process for Power Systems Service Department in a manner that reflects the company’s vision of working as “One Professional Team.”

Pay rate

Pay rate: $26.08-$42.83 hourly. Pay rate is dependent upon education & experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Reviews and invoices work orders assuring that all aspects of the work order are correct (parts, labor, miscellaneous, notes, warranty codes, and purchase orders)
• Verifies and enters technician time cards daily as needed
• Receives invoicing from other dealerships and vendors and forwards for payment
• Provides completed service reports, fluid analysis reports, and all required documentation to customers as needed
• Closes all work orders within allotted time or less from last day of labor
• Maintains WIP at less than 60 days
• Maintains technician service truck vehicle records
• Maintains accurate service records
• Provides the Wagner Equipment Warranty department accurate service records
• Provides the Wagner Equipment A/P – A/R department accurate invoicing records
• Works with the Wagner Equipment Fleet Department to maintain accurate service truck records
• Is accessible to all Power Systems personnel for personal contact in order to maintain efficient work flow
• Promotes additional Wagner services to customers as needed
• Applies a basic knowledge of engines and EPG applications
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• 3+ years’ experience with electrical power generators
• 3 years administrative/clerical experience
• 3 years customer service experience
• 1 years sales experience

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Basic knowledge of Microsoft Access
• Intermediate knowledge of Microsoft Word and Excel

Work Environment:

• Noise: Moderate
• Indoors

Travel Requirements:

• Up to 25%

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.