IT Support Specialist Level 1

Wagner Equipment Co. in; Aurora (CO); On-site; USD 32,000 - 47,000; Full time

Job summary

Wagner Equipment Co. is seeking an IT Support Specialist Level 1 (Administrative) to provide frontline technical help to users and to route tickets to IT Support, aligning with the company’s One Professional Team vision.

The role includes setting up and updating iPads, handling Help Desk calls, password resets, user changes, tracking PC and iPad assets, and ensuring quality control. Pay rate $23.62 - $34.45 per hour, dependent on education and experience.

Qualifications

• High School Diploma or GED.
• 1+ years administrative/clerical experience.
• 3+ years customer service experience.

Responsibilities

• Sets up and updates all company iPads.
• Answers Help Desk calls & puts in tickets.
• Addresses any password resets.
• Makes all DBS user changes and additions.
• Tracks all PC assets.
• Tracks all iPad assets.
• Responsible for recycling.
• Responsible for quality control audit of PCs going out.
• Tracks computer requests and assigns to available technicians.
• Other duties as assigned by manager.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Word

Outlook

Job description

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hoursof PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insuranceLife and AD&D InsuranceLife and AD&D Insurance
• Retirement Plans - Life and AD&D InsuranceRetirement Plans - 401Kand Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The IT Support Level 1 provides level one technical support to users experiencing hardware or software issues, assigns support tickets to IT Support, and serves as the primary conduit for Help Desk calls and tickets in a manner that reflects the company's vision of working as “One Professional Team.”

Pay rate:$23.62 - $34.45 per hourPay rate is dependent upon education & experience.

IT Support Specialist Level 1 (Administrative)

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hoursof PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insuranceLife and AD&D InsuranceLife and AD&D Insurance
• Retirement Plans - Life and AD&D InsuranceRetirement Plans - 401Kand Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The IT Support Level 1 provides level one technical support to users experiencing hardware or software issues, assigns support tickets to IT Support, and serves as the primary conduit for Help Desk calls and tickets in a manner that reflects the company's vision of working as “One Professional Team.”

Pay rate:$23.62 - $34.45 per hourPay rate is dependent upon education & experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Sets up and updates all company iPads
• Answers Help Desk calls & puts in tickets
• Addresses any password resets
• Makes all DBS user changes and additions
• Tracks all PC assets
• Tracks all iPad assets
• Responsible for recycling
• Responsible for quality control audit of PC's going out
• Tracks computer requests and assigns to available technicians
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• 1+ years administrative/clerical experience
• 3+ years customer service experience

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Customer Service Skills
• Basic knowledge of Microsoft Word and Outlook

Work Environment:

• Noise: Quiet
• Indoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.Administrative & Professional