IT Help Desk Lead & Student Mentor

South Dakota Board of Regents; South Dakota; On-site; USD 34,000 - 41,000; Full time

Job summary

Black Hills State University seeks a Help Desk Analyst in the Network and Computer Services department to deliver outstanding technical support to students, faculty, and staff. The role requires clear communication, professionalism, and strong problem-solving skills, with responsibilities spanning incident handling, documentation, and system administration.

The position is full-time, 12-month, with travel and a 8:00am–5:00pm schedule; salary advertised at $27.12/hour, no sponsorship available.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience preferred.
• Experience providing customer-focused technical support in an IT environment.
• Ability to supervise, train, and mentor Help Desk student staff.

Responsibilities

• Oversee Help Desk operations and deliver timely, courteous technical support.
• Interview, train, schedule, and evaluate Help Desk student employees.
• Develop and maintain Help Desk protocols, docs, and service standards.
• Administer and support TeamDynamix, Druva backup, and other systems.

Skills

Customer service

Communication

Problem-solving

Team supervision

Technical support

Education

Bachelor's degree or equivalent

Tools

TeamDynamix

Druva endpoint backup

Job description

Black Hills State University seeks a Help Desk Analyst in the Network and Computer Services department to deliver outstanding technical support to students, faculty, and staff. The role requires clear communication, professionalism, and strong problem-solving skills, with responsibilities spanning incident handling, documentation, and system administration.

The position is full-time, 12-month, with travel and a 8:00am–5:00pm schedule; salary advertised at $27.12/hour, no sponsorship available.