Technical Support Analyst

Inteletech Global Inc; Richmond (VA); On-site; USD 34,095 - 48,560; Full time

Job summary

A technology support company in Richmond, VA, is seeking a Technical Support Specialist to provide consultative support services. You will act as the first point of contact for technical issues, resolving user problems and ensuring optimal system performance. Responsibilities include managing help desk requests, documenting support history, and maintaining hardware and software setups. The position offers compensation of $30.00 per hour.

Qualifications

• Experience in providing technical support to faculty and staff.
• Ability to accurately document request history and support efforts.
• Proficiency in installation and maintenance of hardware and software.

Responsibilities

• Act as the first point of contact for technical support.
• Provide timely problem resolution and ensure system performance.
• Document requests and manage tickets in the Help Desk system.

Skills

Technical support

Strong communication

Problem solving

Documentation

Tools

Help Desk Ticketing System

Desktop and laptop setup

Job description

This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance

• Act as a first point of contact for providing technical support to all areas within the organization.
• Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed.
• Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.
• Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.
• Triage and route advanced second and third tier requests to the appropriate technical personnel.
• Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.

Compensation: $30.00 per hour