Senior HPC Help Desk Lead & Documentation Specialist

University of Minnesota; Minneapolis (MN); Hybrid; USD 74,000 - 88,000; Full time

Benefits offered by this job

Competitive wages

Paid holidays

Excellent retirement plans

Job summary

The University of Minnesota is seeking a Senior Help Desk Analyst to provide technical support for faculty, staff, and students using the Minnesota Supercomputing Institute (MSI) HPC clusters and related hardware and software.

The role includes diagnosing issues, developing user resources, training undergraduate staff, and supervising the MSI Help Desk to ensure smooth operations and timely resolutions in a complex research environment.

Qualifications

• BA/BS degree plus at least four years of experience, or a master’s degree plus at least two years of experience.
• Knowledge of HPC operations and how researchers use these systems (connections, Linux CLI, job submission, etc).
• Communication skills sufficient to answer questions in a professional manner to diverse users of MSI systems.

Responsibilities

• Provide technical support to faculty, staff, and students using MSI HPC clusters and peripheral hardware/software.
• Oversee MSI Help Desk operations; hire/train/schedule/supervise undergraduate staff; assist in budgeting; test future service changes.
• Lead user documentation development and automate standard requests; manage repositories and update user communications.

Skills

Strong communication

IT support

Education

BA/BS degree + 4+ years experience or MS + 2+ years

Tools

Linux command line

Job description

The University of Minnesota is seeking a Senior Help Desk Analyst to provide technical support for faculty, staff, and students using the Minnesota Supercomputing Institute (MSI) HPC clusters and related hardware and software.

The role includes diagnosing issues, developing user resources, training undergraduate staff, and supervising the MSI Help Desk to ensure smooth operations and timely resolutions in a complex research environment.