IT Support Technician

TriCom Technical Services; Minneapolis (MN); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Paid holidays

Low-cost benefits

Job summary

TriCom Technical Services is seeking a Level 2 IT Support Technician for a 6-month onsite contract in Minneapolis. The role focuses on resolving hardware, software, and network issues for students and employees, with emphasis on hands-on support.

The ideal candidate has about 5 years' hands-on desktop support, experience with Windows and Mac, and an Associate's degree in IT. On-site work 40 hours/week; benefits during contract.

Qualifications

• Hands-on desktop/help desk experience in a campus environment.
• Experience documenting troubleshooting activity and using a service desk ticketing system.
• Experience with Windows and Mac hardware, software, and basic networking.

Responsibilities

• Troubleshoot and resolve hardware, software, application, peripheral, and basic network issues by phone, email, and in person.
• Manage escalated tickets, document troubleshooting activity, prioritize requests, and escalate complex issues when needed.
• Install, configure, deploy, and maintain computers, printers, peripherals, and authorized software.
• Mentor Level 1 student workers on troubleshooting, documentation, and escalation procedures.
• Maintain technical procedures and knowledge-base documentation for new, recurring, and critical issues.

Skills

Desktop support

Windows

Mac

Troubleshooting

Documentation

Mentoring

Education

Associate’s degree in IT

Tools

ServiceNow

JAMF

Job description

Role Summary

This Level 2 IT Support Technician will provide hands-on technical support for students and employees in an on-site campus environment. The role focuses on resolving escalated hardware, software, application, and network issues, supporting Windows and Mac devices, maintaining accurate service desk documentation, and helping Level 1 student workers troubleshoot and elevate issues effectively.

Key Responsibilities

• Troubleshoot and resolve hardware, software, application, peripheral, and basic network issues by phone, email, and in person.
• Manage escalated tickets, document troubleshooting activity, prioritize requests, and escalate complex issues when needed.
• Install, configure, deploy, and maintain computers, printers, peripherals, and authorized software.
• Mentor Level 1 student workers on troubleshooting, documentation, and escalation procedures.
• Maintain technical procedures and knowledge-base documentation for new, recurring, and critical issues.

Required Experience

• Hands-on experience providing desktop, help desk, or technical support; approximately 5 years is ideal, with flexibility for strong candidates with less experience.
• Experience troubleshooting Windows and/or Mac hardware, software, applications, peripherals, and basic networking issues.
• Experience working with a service desk ticketing system and documenting technical issues accurately.
• Associate’s degree in Information Technology or a related field.
• Ability to work 40 hours per week on-site in Minneapolis and lift up to 40 pounds.

Preferred Experience

• ServiceNow.
• JAMF.
• ITIL certification.
• CompTIA A+ certification.

This is a 6-month onsite contract opportunity with the Minneapolis client. Low-cost employee benefits, paid time off, paid Holidays, and a 401(k) (with an immediately vested company match) are available with TriCom during the contract period. H-1B visa sponsorship is not available for this position. No third parties, please.