IT Help Desk & Field Support Technician

Sight & Sound Brand; Branson (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Sight & Sound is seeking a Help Desk Technician to provide exceptional wide-area support and customer service, working closely with the System Administrator team to maintain service quality.

The role requires troubleshooting, setting up PCs, managing user accounts, VPN, printers, and file permissions; travel may be required; OS X and Windows experience; knowledge of networking and AV tech is preferred.

Qualifications

• Associates degree in Information Technology or related field.
• 3–5 years’ experience in a similar Help Desk role.
• Experience with A/V technology is preferred.
• Experience supporting mobile devices.
• Strong troubleshooting and communication skills.
• Ability to travel as needed.
• Working knowledge of OSX and Windows.
• Networking knowledge: DNS, TCP/IP, DHCP, SMTP, switches and wireless access points.
• OS deployment knowledge.

Responsibilities

• Provide first and second-tier support for internal users' computers, phones, and printers.
• Manage user creation, email, VPN, printer configuration, and Windows file permissions.
• Set up PCs and moves; maintain documentation; monitor help desk requests.
• Ensure security and availability of company information.
• Collaborate with System Administrator team to maintain services.
• Proactively respond to help desk requests with promptness.

Skills

Troubleshooting

Communication

Travel readiness

OSX

Windows

Mobile devices

Networking basics

Printer configuration

Documentation

Education

Associates degree in Information Technology or related field

Tools

VPN

Printer setup

Active Directory

DNS

TCP/IP

DHCP

SMTP

Job description

Sight & Sound is seeking a Help Desk Technician to provide exceptional wide-area support and customer service, working closely with the System Administrator team to maintain service quality.

The role requires troubleshooting, setting up PCs, managing user accounts, VPN, printers, and file permissions; travel may be required; OS X and Windows experience; knowledge of networking and AV tech is preferred.