IT Help Desk & Facilities Coordinator

Stand Out For Good, Inc.; Knoxville (TN); On-site; USD 40,000 - 50,000; Full time

Job summary

Altar’d State Corporate Office in Knoxville, TN seeks a Help Desk Analyst to support stores, home office, and distribution centers. You will track issues, troubleshoot hardware/software, and coordinate service vendors for facility needs while maintaining high guest service standards.

The role requires 1–3 years of experience in support or operations, with ticketing system proficiency and CompTIA A+ preferred.

Qualifications

• 1–3 years of experience in a support, facilities coordination, or operations role; retail experience preferred.
• Proficiency with ticketing systems, IT tools, and communication platforms.
• CompTIA A+ certification or ability to earn within 1 year of employment.

Responsibilities

• Answer all calls for help via phone, chat, email, or portal entry using ticketing platform.
• Coordinate facility maintenance and repairs by dispatching service vendors for plumbing, electrical, lighting, HVAC, and emergency issues.
• Manage central ticketing queue to ensure timely resolution of issues.
• Perform troubleshooting for retail stores, distribution centers, and home office locations.
• Install, configure, administer, and troubleshoot desktop hardware and software.

Skills

Customer service

Written communication

Verbal communication

Ticketing systems

Diagnostics

Desktop support

Networking basics

Education

Associate degree in technology or related

CompTIA A+ certification

Tools

ITSM ticketing system

Printers

POS devices

VPN

Routers/Switches

Job description

Altar’d State Corporate Office in Knoxville, TN seeks a Help Desk Analyst to support stores, home office, and distribution centers. You will track issues, troubleshoot hardware/software, and coordinate service vendors for facility needs while maintaining high guest service standards.

The role requires 1–3 years of experience in support or operations, with ticketing system proficiency and CompTIA A+ preferred.