IT Help Desk & Facilities Coordinator

standoutforgood; Knoxville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Stand Out For Good, Inc. is seeking a Help Desk Analyst to be the primary contact for technical and operational support across stores, home office, and distribution centers.

You will track issues, resolve escalations, and collaborate with IT to maintain system uptime. In addition to IT support, you will coordinate facility needs (plumbing, electrical, lighting, HVAC, and emergency repairs), dispatch vendors, and ensure timely resolutions while upholding service standards in a fast-paced

Qualifications

• 1–3 years in a support, facilities coordination, or operations role; retail experience preferred.
• Proficiency with ticketing systems, IT tools, and communication platforms (phone/chat/email).
• CompTIA A+ certification or ability to earn within 1 year of employment.

Responsibilities

• Answer all calls for help via phone, chat, email, or portal entry using ticketing platform.
• Dispatch and manage service vendors for plumbing, electrical, lighting, HVAC, and emergency issues.
• Manage central ticketing queue to ensure timely resolution of issues.
• Troubleshoot retail stores, distribution centers, and home office locations.

Skills

Customer service

Troubleshooting

ITSM

Hardware troubleshooting

Networking

Vendor coordination

Clear communication

Documentation

Education

Associate degree in technology or related discipline

CompTIA A+ certification

Tools

ITSM ticketing system

Job description

Stand Out For Good, Inc. is seeking a Help Desk Analyst to be the primary contact for technical and operational support across stores, home office, and distribution centers.

You will track issues, resolve escalations, and collaborate with IT to maintain system uptime. In addition to IT support, you will coordinate facility needs (plumbing, electrical, lighting, HVAC, and emergency repairs), dispatch vendors, and ensure timely resolutions while upholding service standards in a fast-paced