IT Help Desk Engineer 1

Tosca

Atlanta (GA)

Hybrid

USD 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Disability insurance

Tuition assistance

Paid paternity leave

Job summary

A leading technology and logistics firm is seeking an IT Help Desk Engineer 1 in Atlanta, GA. You will provide technical support for employees, troubleshoot various IT issues, and manage user accounts in enterprise systems. A strong background in technical support, excellent communication skills, and familiarity with platforms like Windows and Microsoft 365 are essential. This hybrid role allows for remote work on certain days.

Qualifications

1 to 3 years of hands-on technical support experience in a help desk or IT operations role.
Strong communication skills to explain technical issues to non-technical users.
Ability to lift and relocate IT equipment weighing 5 to 15 pounds.

Responsibilities

Provide Tier 1 technical support to onsite and remote users.
Troubleshoot hardware, software, network, and access issues.
Manage user accounts in Active Directory and Microsoft 365.

Skills

Technical support

Communication skills

Troubleshooting

Windows and macOS knowledge

Familiarity with IT ticketing systems

Education

Associate’s or bachelor’s degree in a technical discipline

Tools

ManageEngine ServiceDesk Plus

Active Directory

Microsoft 365

Job description

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At Tosca, we power sustainable supply chains with innovative technology and a collaborative team. As an IT Help Desk Engineer I, you will be the first line of support for Tosca employees across North America, ensuring critical systems, access, and tools stay up and running. This visible, hands-on role supports team members at all levels, including executive leadership.

What You'll Do:

Provide Tier 1 technical support to onsite and remote users through our help desk system (ManageEngine ServiceDesk Plus), phone, email, and chat.
Troubleshoot hardware, software, network, and access issues, and escalate them when necessary.
Manage user accounts in Active Directory (on-prem and Azure Entra ID), Microsoft 365, Teams Admin Center, and other enterprise systems.
Build and deploy images for desktops and laptops; set up docking stations, monitors, and printers.
Maintain knowledge base documentation and end-user support materials.
Handle daily access requests, email group maintenance, and other routine IT tasks.
Participate in IT projects, deployments, upgrades, and compliance activities.
Support occasional off-hours requests while maintaining a high level of customer service and professionalism.

What We Are Looking For:

Associate’s or bachelor’s degree in a technical discipline, or 1 to 3 years of hands-on technical support experience in a help desk or IT operations role
Solid understanding of Windows and macOS operating systems
Experience supporting Microsoft 365, including user accounts and applications
Familiarity with IT ticketing systems, preferably ManageEngine ServiceDesk Plus
Basic knowledge of mobile device management, MFA, and networking concepts
Strong communication skills, including the ability to explain technical issues to non-technical users
Detail-oriented with a commitment to documenting work and following up
Ability to lift and relocate IT equipment weighing 5 to 15 pounds
Preferred Certifications: CompTIA A+, Network+, Microsoft, or ITIL

Work Schedule

This is a hybrid role. You will work remotely on Mondays and Fridays and be in the office on Tuesdays through Thursdays at our Midtown Atlanta location in the Colony Square building. Company-paid parking is provided.

Our Commitment to Equal Opportunity

At Tosca, we believe in fostering a workplace where everyone is treated with respect and dignity. We are an equal opportunity employer, dedicated to creating an inclusive and equitable environment where all qualified applicants are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

E-Verify Employer

Tosca participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information, please visit the E-Verify website.

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Information Technology and Customer Service
Industries
Packaging and Containers Manufacturing and Transportation, Logistics, Supply Chain and Storage

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