IT Help Desk & Desktop Support Analyst

CVSHealth; Hartford (CT); On-site; USD 29,000 - 62,000; Full time

Benefits offered by this job

Benefits package

Medical/Dental/Vision

Bonus eligibility

Job summary

CVS Health is seeking an IT Customer Service Analyst in Hartford, CT, to provide high-quality, customer-focused distributed computing services and help desk support. You’ll escalate issues, manage asset and change requests, and ensure alignment with SLAs while staying current on new technologies relevant to CVS Health.

You will handle desktop support, infrastructure maintenance, installations, and problem resolution in a fast-paced environment, with emphasis on customer satisfaction and process

Qualifications

• 1+ years of IT customer support experience.
• 1+ years of Microsoft Office applications.
• Must be able to lift a minimum of 50 lbs.

Responsibilities

• Distributed desktop support.
• Desktop and infrastructure maintenance.
• Installation services
• Problem resolution and help desk support.
• Installs Computer Equipment (Lease Replacements/New Hires, etc.).
• Build computer equipment New hires, Refresh, Job changes
• Supports and tests IT Technology and provides feedback

Skills

IT customer support

Microsoft Office

Excellent communication

Education

Bachelor's degree

HS diploma + 4 years

Tools

ServiceNow

Job description

CVS Health is seeking an IT Customer Service Analyst in Hartford, CT, to provide high-quality, customer-focused distributed computing services and help desk support. You’ll escalate issues, manage asset and change requests, and ensure alignment with SLAs while staying current on new technologies relevant to CVS Health.

You will handle desktop support, infrastructure maintenance, installations, and problem resolution in a fast-paced environment, with emphasis on customer satisfaction and process