IT Customer Service Analyst

CVSHealth; Hartford (CT); On-site; USD 29,000 - 62,000; Full time

Benefits offered by this job

Benefits package

Medical/Dental/Vision

Bonus eligibility

Job summary

CVS Health is seeking an IT Customer Service Analyst in Hartford, CT, to provide high-quality, customer-focused distributed computing services and help desk support. You’ll escalate issues, manage asset and change requests, and ensure alignment with SLAs while staying current on new technologies relevant to CVS Health.

You will handle desktop support, infrastructure maintenance, installations, and problem resolution in a fast-paced environment, with emphasis on customer satisfaction and process

Qualifications

• 1+ years of IT customer support experience.
• 1+ years of Microsoft Office applications.
• Must be able to lift a minimum of 50 lbs.

Responsibilities

• Distributed desktop support.
• Desktop and infrastructure maintenance.
• Installation services
• Problem resolution and help desk support.
• Installs Computer Equipment (Lease Replacements/New Hires, etc.).
• Build computer equipment New hires, Refresh, Job changes
• Supports and tests IT Technology and provides feedback

Skills

IT customer support

Microsoft Office

Excellent communication

Education

Bachelor's degree

HS diploma + 4 years

Tools

ServiceNow

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

As an IT Customer Service Analyst on our team, we are looking for a colleague who can provide high quality, customer focused, distributed computing services and help desk support. Our goal is to deliver innovative solutions, maintain standard practices and consistency in the distributed environments we work with. You will act as point of escalation for customers, team members, and management to ensure optimum service quality through ongoing management and continuous improvement initiatives. You will manage administrative processes (asset management, De‑acquisition, change/service requests, and problem management). You will ensure customer business needs are met while adhering to corporate standards and meeting Service Level Agreements. You will stay current on new technology and its benefit to the company direction.

Key Responsibilities

• Distributed desktop support.

• Desktop and infrastructure maintenance.

• Installation services

• Problem resolution and help desk support.

• Installs Computer Equipment (Lease Replacements/New Hires, etc.).

• Build computer equipment New hires, Refresh, Job changes

• Supports and tests IT Technology and provides feedback

*Please note this position is available local to Connecticut

Required Qualifications

• 1+ years of experience in IT customer support role.

• 1+ years of Microsoft Office applications.

• Must be able to lift minimum of 50 lbs.

Preferred Qualifications

• 2+ years of experience troubleshooting hardware and software.
• Service Now ticketing experience.
• LAN certified Network administration and/or equivalent experience.
• MCSE/MCA or related computer experience.
• Excellent communication skills.

EDUCATION

Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human‑centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician‑owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range $21.10 - $44.99

The typical pay range for this role is:

$21.10 - $44.99

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/04/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.