IT Help Desk & AV Specialist

Edu-Tech Academic Solutions; Exton (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

Edu-Tech Academic Solutions is seeking a proactive IT Help Desk Coordinator for a PK-8 independent school. You will serve as the primary contact for tech issues, balancing daily troubleshooting with long-term planning to support the school’s mission.

You’ll manage Tier 1/2 support, classroom A/V systems, and ticketing; administer Google Workspace and M365; assist with network, security, data backups, and asset lifecycle as part of a collaborative technology team.

Qualifications

• Bachelor's degree in IT, Computer Science or related field (or equivalent experience).
• 3–5 years of technical support experience, preferably in a K-12 environment.
• 2+ years of experience in network administration or systems management.
• Technical proficiency in ChromeOS, Windows, and macOS.
• Knowledge of Google Workspace and Microsoft 365.
• Excellent communication skills with patience to assist users.

Responsibilities

• Provide Tier 1 & 2 hardware and software support for students, faculty, and staff.
• Manage classroom A/V technology and video conferencing equipment.
• Prioritize and document support requests via the Help Desk system.
• Assist in monitoring and maintaining school network and server environments.
• Administer user accounts in Google Workspace, M365, and SIS systems.
• Support cybersecurity, data backups, FERPA compliance, and policy adherence.
• Maintain technology asset inventory and assist with procurement and planning.

Skills

Communication

Customer service

Problem solving

Education

Bachelor's in IT/CS or related field

Tools

Google Workspace

Microsoft 365

Windows Server

ChromeOS

macOS

Job description

Position Summary

Edu-Tech Academic Solutions is seeking a proactive, hands-on IT Help Desk Coordinator for a partner PK-8 independent school. This role serves as the primary point of contact for all technology-related issues, ensuring the school’s infrastructure runs stably and securely while providing exceptional support to students, faculty, and staff. The ideal candidate balances daily technical troubleshooting with long-term strategic planning to support the school's educational mission.

About Us

Edu-Tech partners with K-12 independent schools to manage the technology that makes good education possible. We provide on-site technology support, classroom integration, and cybersecurity services — grounded in strategic guidance and delivered in the way that serves each school best, whether that's an embedded staff member on-site every day or a remote program protecting every device around the clock.

We are not a managed service provider. We are not a break-fix company. We are the technology partner schools invite into their operation — one of your own, who understands that every technology decision ultimately serves one goal: the academic success of the students in those classrooms.

To learn more, visit www.edu-tech.com

Edu-Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let the hiring manager know.

Technical Support and Help Desk Operations

• Tier 1 & 2 Support: Diagnose and resolve hardware (laptops, Chromebooks, iPads, printers) and software issues for all end-users in a timely manner.
• Classroom & A/V Technology: Manage and troubleshoot classroom interactive displays, projectors, event space sound systems, and video conferencing equipment.
• Ticket Management: Prioritize and document all support requests, system configurations, and troubleshooting steps via the Help Desk ticketing system.

Systems & Network Administration

• Infrastructure Maintenance: Assist in monitoring and maintaining the school’s network (LAN, WLAN, and security) and server environments, including Windows Server and virtualization.
• Account Management: Administer user accounts and permissions across Google Workspace, Microsoft 365, and Student Information Systems (SIS).
• Cybersecurity & Data: Implement security protocols (antivirus, content filtering) and ensure regular data backups and FERPA compliance.

Asset Management & Leadership

• Lifecycle & Inventory: Maintain an accurate inventory of all technology assets, software licenses, and warranties through MDM solutions.
• Procurement: Research and recommend cost-effective hardware and software purchases that align with the school’s technology plan.
• Strategic Planning: Participate in developing the school’s long-range technology plan and create clear user guides/training materials.

Qualifications

• Education: Bachelor's degree in IT, Computer Science, or a related field; equivalent professional experience and certifications also considered.
• Experience: 3-5 years of technical support experience, preferably in a K-12 educational environment.
• 2+ years of experience in network administration or systems management.
• Technical Proficiency: Expertise in ChromeOS, Windows, and macOS.
• Knowledge of network technologies (TCP/IP, VLANs, Wi-Fi) and cloud suites (Google Workspace/M365).
• Google Workspace Administrator certification preferred.
• Soft Skills: Excellent communication skills with the patience to assist users of all skill levels.

Physical Requirements

• Ability to sit, stand, and walk throughout the school campus for extended periods.
• Must be able to lift and move equipment up to 40 pounds.
• Ability to crawl, kneel, and climb ladders to install or repair cabling and equipment.