Technician

Chelsea School District; Chelsea (MI); On-site; USD 38,000 - 47,000; Full time

Job summary

Sylvania is seeking an IT Support Specialist to manage the technology help desk, support staff and students across the district, and maintain computer labs and devices. You will configure A/V gear, support classroom technology, and lead trainings to improve technology use across schools.

The role requires strong communication, troubleshooting, and documentation skills, with a focus on security and effective IT services in a district setting. Evening or weekend hours may be required.

Qualifications

• High School Diploma is required; higher degree preferred.
• A+ or similar certification is a plus.
• Valid driver’s license and reliable transportation.
• Proficiency with Windows, macOS, iPads and Chromebooks.
• Strong knowledge of Office, Google Workspace, SIS, LMS, and networks.

Responsibilities

• Assist in managing the technology help desk with ticketing and documentation.
• Provide IT and A/V support across the district.
• Troubleshoot hardware, software, and network issues for staff and students.
• Configure and maintain workstations, labs, and mobile devices.
• Set up classroom technology including displays, projectors, and A/V gear.
• Conduct formal and informal tech training for staff and students.
• Support professional development on technology use.
• Oversee installation and monitoring of district software.
• Monitor cybersecurity concerns and report threats.
• Support the district phone system and cabling for IT/A/V systems.
• Attend department and district meetings; maintain confidentiality.
• Stay updated on new technology and procedures; perform other duties as assigned.

Skills

Communication skills

Team collaboration

Technical writing

Self-motivation

Time management

Customer service

Troubleshooting

Training others

Security awareness

Education

High School Diploma

Associate or Bachelor’s preferred

Tools

Windows

macOS

iPads

Chromebooks

Microsoft Office

Google Workspace

PowerSchool SIS

SeeSaw

Canvas

LAN/WAN networks

MDM (iOS/macOS)

Google Admin Console

Active Directory

Job description

Posting Date: October 6, 2026

Closing Date: October 20, 2026

Reports to: Director of Technology

Start Date: Immediate Opening

Rate of Pay: Starting at $42,765, Pay commensurate with experience

Schedule: 8 hours/day, 5 days/week, 260 days/year

Qualifications

• High School Diploma, required; associate or bachelor’s degree in a related field, preferred.
• A+ Certification or other Industry standard certification, preferred.
• Driver’s license & reliable transportation.
• Proficiency in supporting Microsoft Windows, macOS, iPads, and Chromebooks.
• Strong working knowledge of:
  • Microsoft Office Suite.
  • Google Workspace (Gmail, Docs, Sheets, Slides, Drive, etc.).
  • PowerSchool Student Information System (SIS).
  • SeeSaw (Y5 - 5th) & Canvas (6th-12th) Learning Management Systems (LMS).
  • LAN, WAN, network communication, and wireless networks.
• Ability to train and support individuals and groups of students and adults.
• Troubleshooting and repair skills for iPads, computers, and printers.
• Familiarity with imaging software for Windows systems.
• Experience with Mobile Device Management (MDM) software for iOS/iPadOS & macOS management.
• Knowledge of Google Admin Console and Microsoft Active Directory.
• Physical ability to lift up to 50 pounds.

Knowledge & Skill Requirements

• Provide effective communication to users and team members, managing issues and resolutions.
• Contribute to a collaborative team environment by sharing knowledge and improving processes.
• Create and maintain technical documentation for workflows and solutions.
• Promote effective technology use, best practices, and productivity improvements.
• Demonstrate a passion for technology innovation and continuous learning.
• Maintain professionalism in stressful situations while prioritizing client needs.
• Exhibit strong technical writing, documentation, and presentation skills.
• Self-motivated to complete projects and tasks with minimal oversight.
• Prioritize work effectively, balancing complex tasks with attention to detail.
• Foster strong interpersonal relationships with clients and team members.

Job Responsibilities

• Assist in the management of the technology help desk by assigning tickets, ensuring they are actively being worked on, and managing help desk tickets with detailed documentation and resolutions.
• Provide IT and A/V technology support across the district.
• Offer technical support for hardware, software, and network-related issues to staff and students.
• Clean, configure, and maintain computer workstations, labs, and mobile devices.
• Set up and maintain classroom technology, including flat panels/TVs, projectors, and A/V equipment.
• Conduct formal and informal technology training sessions for staff and students, when necessary.
• Support professional development initiatives related to technology use.
• Oversee the installation and monitoring of building and district-wide software.
• Monitor and report on cybersecurity concerns, including potential threats and vulnerabilities.
• Provide support for the district phone system.
• Install and configure cabling for IT and A/V systems.
• Attend department, school, district, and WISD meetings as needed.
• Maintain strict confidentiality of sensitive information (e.g., student and staff data, documentation, passwords, etc.).
• Stay updated on new technology, software, and procedures to enhance district operations.
• Climb ladders and access rooftops to support technology devices (e.g., wireless access points, security cameras, projectors, etc.).
• Perform other duties as assigned, including occasional evening or weekend hours.

This job description in no manner states or implies that these are the only duties and responsibilities to be performed by the position incumbent. The incumbent will be required to follow the instructions and perform the duties required by the incumbent’s supervisor, appointing authority, or designee.