IT Help Desk Associate (Part-Time)

Lacma; Los Angeles, Northern (CA, KY); Hybrid; USD 30,000 - 40,000; Part time

Job summary

LACMA in Los Angeles is seeking an IS Support Administrator I (Regular, Part-Time) to provide Tier 1 hardware, software, and network support, troubleshoot issues, and track them in the Help Desk system. Reporting to the Director of Information Services, the role serves as the first point of contact for staff.

Responsibilities include responding to tickets via email/phone/chat, basic password resets and MFA, onboarding, monitoring alerts, and generating reports for management.

Qualifications

• 1 year of IT support experience required.
• Familiarity with Windows 10/11 and macOS.
• Basic understanding of Active Directory and Google Workspace.
• Ability to diagnose and resolve basic technical issues.
• Strong organizational, communication, and customer service skills.

Responsibilities

• Serves as the primary point of contact for users, answering questions and solves moderately technical issues with users via email, phone, in person, or chat.
• Provides Tier 1 troubleshooting and technical support for desktop, laptop, mobile device, and application issues, escalating complex issues to the designated IS team member.
• Follows documented procedures and knowledge-based articles to troubleshoot and resolve issues related to, but not limited to: Password reset and MFA, Basic network connectivity, Standard desktop/laptop hardware.
• Installs, configures, and maintains computer hardware, software, printers, and peripheral devices.
• Monitors and responds to system alerts and automated tickets.
• Supports remote users and troubleshoot connectivity issues.

Skills

Customer service

Technical support

Communication

Tools

Windows 10/11

macOS

Active Directory

Google Workspace

TeamViewer

AnyDesk

Intune

Job description

LACMA in Los Angeles is seeking an IS Support Administrator I (Regular, Part-Time) to provide Tier 1 hardware, software, and network support, troubleshoot issues, and track them in the Help Desk system. Reporting to the Director of Information Services, the role serves as the first point of contact for staff.

Responsibilities include responding to tickets via email/phone/chat, basic password resets and MFA, onboarding, monitoring alerts, and generating reports for management.