IT Help Desk Associate I — Part-Time Support Pro

Museum Associates; Los Angeles (CA); On-site; USD 28,000 - 40,000; Part time

Job summary

Museum Associates is seeking an IS Support Administrator I (Part-Time) to provide frontline IT help desk support in Los Angeles. The role handles Tier 1 troubleshooting, user onboarding, asset management, and ticketing with a focus on clear communication and timely updates.

You will assist staff with desktop, laptop, mobile device, and application issues, follow documented procedures, and escalate more complex problems to the IS team as needed.

Qualifications

• Minimum 1 year of IT support with strong technical aptitude and a customer service background.
• Familiarity with Windows 10/11 and macOS.
• Basic understanding of Active Directory and Google Workspace.
• Ability to diagnose and resolve basic technical issues.
• Strong organizational, communication, and customer service skills.

Responsibilities

• Serves as the primary point of contact for users, answering questions and solves moderately technical issues with users via email, phone, in person, or chat.
• Provides Tier 1 troubleshooting and technical support for desktop, laptop, mobile device, and application issues, escalating complex issues to the designated IS team member.
• Installs, configures, and maintains computer hardware, software, printers, and peripheral devices.
• Assists with new-user onboarding, including account setup and workstation preparation.
• Monitors and responds to system alerts and automated tickets.
• Supports remote users and troubleshoot connectivity issues.

Skills

Customer service

Communication

Organizational skills

Tools

Active Directory

Google Workspace

Windows 10/11

macOS

Job description

Museum Associates is seeking an IS Support Administrator I (Part-Time) to provide frontline IT help desk support in Los Angeles. The role handles Tier 1 troubleshooting, user onboarding, asset management, and ticketing with a focus on clear communication and timely updates.

You will assist staff with desktop, laptop, mobile device, and application issues, follow documented procedures, and escalate more complex problems to the IS team as needed.