SEASONAL E-COMMERCE CUSTOMER SERVICE ASSOCIATE

Von Maur, Inc.; Davenport (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discount

Comprehensive benefits

Career growth opportunities

Job summary

Von Maur, Inc. is seeking an E-Commerce Customer Service Associate to represent our brand and enhance the online shopping experience.

You will greet customers, provide product and website support, and take orders by phone to ensure satisfaction. You will investigate package issues, compose customer correspondence by email and live chat, collaborate with couriers and internal teams, and work day, evening, and weekend shifts on-site in Davenport, IA.

Job description

As an E-Commerce Customer Service Associate, you represent Von Maur and impact our reputation as America's Leading Department Store. You have the opportunity to make a lasting impression on the customer's online shopping experience.

What You'll Do

• Own the customer experience - greet callers sincerely, be friendly and thank every customer
• Provide product and website support to online customers, take orders by phone
• Investigate package issues and find solutions to customer problems
• Compose customer correspondence - email, social media, live chat
• Collaborate with couriers and other company departments to resolve order issues
• Be available to work day, evening, and weekend shifts, on-site in Davenport, IA

What You Can Expect

We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• Promote from within philosophy - creates endless career opportunities!

About Us

Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.