SEASONAL E-COMMERCE CUSTOMER SERVICE ASSOCIATE

Colonial Group; Davenport (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

Promote from within

Job summary

Von Maur in Davenport, IA is seeking an on-site E-Commerce Customer Service Associate to warmly greet customers and support their online shopping experience.

You will handle product and website inquiries by phone, email, and live chat, resolve order issues with couriers and internal teams, and ensure a positive customer journey; available for day, evening, and weekend shifts.

Qualifications

• Greet customers warmly and resolve inquiries.
• Provide product and website support via phone, email and chat.
• Investigate package issues and resolve problems.
• Collaborate with couriers and internal teams.
• Available for day, evening and weekend shifts.

Responsibilities

• Greet callers sincerely and provide friendly service.
• Take orders by phone and assist online shoppers.
• Investigate delivery issues and coordinate resolutions.
• Correspond with customers via email and social media.
• Work on-site in Davenport, IA.

Skills

Customer service

Phone support

Email & chat

Communication

Education

High school diploma or equivalent

Job description

As an E-Commerce Customer Service Associate, you represent Von Maur and impact our reputation as America’s Leading Department Store. You have the opportunity to make a lasting impression on the customer’s online shopping experience.

WHAT YOU’LL DO:

• Own the customer experience – greet callers sincerely, be friendly and thank every customer
• Provide product and website support to online customers, take orders by phone
• Investigate package issues and find solutions to customer problems
• Compose customer correspondence – email, social media, live chat
• Collaborate with couriers and other company departments to resolve order issues
• Be available to work day, evening, and weekend shifts, on-site in Davenport, IA

WHAT YOU CAN EXPECT:

We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• Promote from within philosophy - creates endless career opportunities!

ABOUT US:

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.