CUSTOMER SERVICE COUNTER - PERIMETER MALL

Colonial Group; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discount

Comprehensive benefits

401(k) retirement plan

Job summary

Von Maur is seeking a Customer Service Counter Associate to keep the store connected as a reliable information and support source. In this fast-paced department, you’ll own the customer experience from greeting to directing customers to the right area.

You’ll answer multi-line phone calls, assist with charge accounts, prepare purchases for shipment, and help maintain a clean, organized department. On-site day, evening, and weekend shifts are available.

Qualifications

• Experience in customer service preferred.
• Ability to handle multiple tasks at a busy counter.
• Willingness to work on-site day, evening and weekend shifts.

Responsibilities

• Greet customers and provide friendly, helpful service.
• Answer and transfer or direct customer calls on the telephone.
• Assist with customer charge accounts: open accounts, accept payments, answer questions.
• Prepare, box, and wrap purchases and online orders for shipment.
• Maintain a clean and organized department and ensure accurate banking deposits.

Skills

Customer service

Cash handling

Phone etiquette

Organization

Tools

POS system

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.

WHAT YOU’LL DO:

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

WHAT YOU CAN EXPECT:

We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

ABOUT US:

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.