IT Help Desk Analyst: Windows & Network Support

Skytron LLC; Grand Rapids (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Annual pool bonus

Paid vacation and personal days

401(k) and profit sharing

Tuition reimbursement program

Onsite gym

Family-owned work environment

Job summary

A technology company in Grand Rapids, Michigan is seeking an IT Support Specialist to provide exceptional support in software, hardware, and network solutions. The ideal candidate will have an Associate's degree or 1-3 years of relevant experience. They should be adept in Windows OS, VMware, and Cisco tools, with strong attention to detail and a proactive attitude. The role offers a comprehensive benefits package and a supportive work environment.

Qualifications

• 1-3 years of work-related experience in IT support.
• Experience configuring and administering multiple software packages.
• Demonstrated ability to work well with minimal supervision.

Responsibilities

• Provide exceptional Windows-based level 1-2 software, hardware, and network support.
• Format PCs and Laptops for lifecycle use.
• Document user requests and solutions in helpdesk software.

Skills

Windows OS

VMware

Cisco networking tools

Microsoft Office

Adobe Creative Cloud

Attention to detail

Education

Associate's degree in related field

Tools

Nitro Pro

Dell laptop certification

Job description

A technology company in Grand Rapids, Michigan is seeking an IT Support Specialist to provide exceptional support in software, hardware, and network solutions. The ideal candidate will have an Associate's degree or 1-3 years of relevant experience. They should be adept in Windows OS, VMware, and Cisco tools, with strong attention to detail and a proactive attitude. The role offers a comprehensive benefits package and a supportive work environment.