IT Help Desk Analyst I - Early-Career Tech Support

Socket.dev; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Momar, Inc. is seeking a Help Desk Analyst I to be the first point of contact for internal IT support in Atlanta.

You will diagnose network, hardware, software, and security issues, and work with the IT team to resolve them quickly and effectively. This role requires a mix of customer service excellence and technical know-how, with responsibilities spanning ticketing, routine system checks, and end-user training material development.

Qualifications

• High school diploma plus 3 years of help desk support experience
• Strong working knowledge of Microsoft products
• Familiarity with malware removal tools and software
• General understanding of LAN and networking concepts
• Excellent verbal, written, and customer service skills
• Strong analytical, critical-thinking, and organizational skills
• Proven ability to manage time and meet deadlines
• Ability to collaborate effectively with staff, technical peers, and vendors

Responsibilities

• Serve as the first-line response for end-user support via phone, email, in-person, and remote channels
• Conduct daily routine checks and testing to keep Momar’s computers and systems running at peak performance
• Diagnose and resolve hardware, software, and configuration issues at the desktop or device level
• Install, configure, and upgrade software and hardware on new and existing PCs
• Use diagnostic utilities and internet/intranet resources to research and resolve technical issues
• Record, track, and document all Help Desk tickets, following established checklists and quality standards
• Escalate issues to the appropriate IT resource when needed
• Test fixes and follow up with end users to confirm full resolution
• Assist with software releases and rollouts as directed
• Maintain IT equipment — workstations, mobile devices, network equipment, printers, and A/V — and track inventory
• Develop training manuals, help sheets, and FAQs for end users
• Take on additional duties and special projects as assigned by the IT leadership team

Skills

Microsoft products

Malware removal

Networking basics

Customer service

Time management

Collaboration

Education

Bachelor’s degree in IT/related field

High school diploma + 3 years help desk experience

Job description

Momar, Inc. is seeking a Help Desk Analyst I to be the first point of contact for internal IT support in Atlanta.

You will diagnose network, hardware, software, and security issues, and work with the IT team to resolve them quickly and effectively. This role requires a mix of customer service excellence and technical know-how, with responsibilities spanning ticketing, routine system checks, and end-user training material development.