IT Help Desk Analyst – End-User & Server Support

Pursuit Aerospace; Cleveland (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Job summary

Pursuit Aerospace in Cleveland is seeking a Helpdesk Analyst to support applications, infrastructure, and end-user systems. The ideal candidate should possess strong diagnostic skills and a commitment to customer service.

This position requires an Associate's degree and at least 2 years of IT experience. The role involves providing phone support, troubleshooting hardware and network issues, and participating in project-related tasks. Various benefits are offered including health insurance and paid time off.

Qualifications

• Minimum 2 years of experience working in IT.
• Must be authorized to work in the U.S. on a full-time basis.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide phone support for company employees worldwide.
• Perform installation of PC hardware and software.
• Assist in network and hardware troubleshooting.

Skills

Strong diagnostic skills

Analytical skills

Fluent English

Customer focused

Problem-solving

Education

Associate's degree in computer science, information technology, or related-field

Bachelor's degree in computer science, information technology, or related-field (preferred)

Tools

ServiceNow

Zendesk

Jira Service Management

LogMein Rescue

TeamViewer

Job description

Pursuit Aerospace in Cleveland is seeking a Helpdesk Analyst to support applications, infrastructure, and end-user systems. The ideal candidate should possess strong diagnostic skills and a commitment to customer service.

This position requires an Associate's degree and at least 2 years of IT experience. The role involves providing phone support, troubleshooting hardware and network issues, and participating in project-related tasks. Various benefits are offered including health insurance and paid time off.