Help Desk Analyst

Pursuit Aerospace; Cleveland (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Job summary

Pursuit Aerospace in Cleveland is seeking a Helpdesk Analyst to support applications, infrastructure, and end-user systems. The ideal candidate should possess strong diagnostic skills and a commitment to customer service.

This position requires an Associate's degree and at least 2 years of IT experience. The role involves providing phone support, troubleshooting hardware and network issues, and participating in project-related tasks. Various benefits are offered including health insurance and paid time off.

Qualifications

• Minimum 2 years of experience working in IT.
• Must be authorized to work in the U.S. on a full-time basis.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide phone support for company employees worldwide.
• Perform installation of PC hardware and software.
• Assist in network and hardware troubleshooting.

Skills

Strong diagnostic skills

Analytical skills

Fluent English

Customer focused

Problem-solving

Education

Associate's degree in computer science, information technology, or related-field

Bachelor's degree in computer science, information technology, or related-field (preferred)

Tools

ServiceNow

Zendesk

Jira Service Management

LogMein Rescue

TeamViewer

Job description

About Us

As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality.

The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products.

About the Opportunity

We are looking for a Helpdesk Analyst with strong diagnostic and analytical skills to support applications, infrastructure, and end-user systems throughout the multi-site organization.

Location

23555 Euclid Avenue, Cleveland, Ohio 44117

Work Hours

7:30 am - 4:00 pm

Responsibilities

• Provide phone support for company employees worldwide for a portion of the day
• Perform installation of PC hardware and software.
• Perform onboarding and deboarding duties for end users.
• Assist in network and hardware troubleshooting.
• Assist in performing preventative maintenance and upgrades on servers.
• Help to facilitate and participate in project related work.
• Perform hands on tasks determined by the information systems staff.
• Assist in updating user and technical documentation.
• Embrace I.T. shared services approach of supporting the entire business when applicable.

Required Qualifications

• Associate's degree in computer science, information technology, or related-field
• At least 2 years of experience working in IT
• Must be able to read, write, and speak fluent English
• Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.
• Must be able to perform work subject to ITAR/EAR regulations.

Preferred Qualifications

• A Bachelor's degree in computer science, information technology, or related-field is preferred.
• Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira Service Management, Invgate, Solarwinds Web Helpdesk
• Experience working with remote support tools such as LogMein Rescue, NinjaOne, TeamViewer, ConnectWise, Zoho Assist, Splashtop, or BeyondTrust Remote Support
• Ability to read and interpret technical instructions and follow work instruction especially regarding check lists.
• Adept in writing technical solutions and providing helpdesk ticket updates
• Energetic, organized, and detailed oriented.
• Highly developed interpersonal skills and the ability to work well in a team-based environment.
• Customer focused and pragmatic problem solver.
• Ability to work Independently, with minimal supervision.
• Technically inclined in modern computer systems

Working Conditions

• Must be able to have prolonged periods sitting at a desk and working on a computer.
• Must be able to frequently sit, stand and walk.
• Must be able to lift and carry up to 15 pounds.
• Requires mobility in a manufacturing plant environment while using Personal Protective Equipment.
• Personal protective equipment (e.g., safety glasses and safety shoes) is required on the shop floor

Acknowledgements

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Benefits

Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things.

Equal Opportunity Employer

Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.