IT Help Desk Analyst - Azure & Office 365 (Onsite)

Cook Systems; Memphis (TN); On-site; USD 25,000 - 39,000; Full time

Job summary

Cook Systems in Memphis, TN seeks a Help Desk Analyst to provide first- and second-level technical support for desktop hardware and software. The role focuses on customer service, incident resolution, and collaboration with IT teams to maintain devices and endpoints.

The candidate should have a Bachelor's degree in computer science or related field, or 3+ years of service desk experience, and be comfortable with Windows, MacOS, Office 365, and Azure AD environments. Onsite work required.

Qualifications

• Bachelor’s degree in computer science or related field, or 3+ years in service desk support.
• Valid driver’s license required.
• Ability to support Windows, MacOS, Office 365, and mobile devices.
• Strong customer service and communication skills.

Responsibilities

• Provide first- and second-level technical support for hardware and software issues on desktops.
• Assist end-users and resolve incidents with IT staff collaboration.
• Maintain inventory of computers and peripherals, and manage endpoint configurations.
• Troubleshoot networked printers and common peripherals.
• Document interactions and solutions in the ticketing system.
• Support IT projects and organizational initiatives as needed.

Skills

Excellent communication

Customer service

Complex instruction handling

Education

Bachelor’s degree in computer science

Certifications or training in IT service desk

Tools

Microsoft Azure AD (Entra ID)

Office 365

MS Intune

MacOS and Apple devices support

Windows desktop troubleshooting

Printer and peripheral setup

Job description

Cook Systems in Memphis, TN seeks a Help Desk Analyst to provide first- and second-level technical support for desktop hardware and software. The role focuses on customer service, incident resolution, and collaboration with IT teams to maintain devices and endpoints.

The candidate should have a Bachelor's degree in computer science or related field, or 3+ years of service desk experience, and be comfortable with Windows, MacOS, Office 365, and Azure AD environments. Onsite work required.