Guest Engagement Agent

Express Employment Professionals - Cincinnati East; Knoxville (TN); On-site; USD 23,000 - 32,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Help Desk Specialist for Knoxville, TN. In this role you’ll be the friendly first point of contact for customers, handling calls, texts, chats, and emails with a positive, solution-focused approach.

You’ll research accounts to resolve issues accurately, provide shipping and logistics support, and ensure data entry is precise. This position emphasizes strong communication and customer service in a fast-paced environment.

Qualifications

• Customer service experience preferred.
• Able to handle calls, texts, chats, and emails.
• Detail-oriented with accurate data entry.

Responsibilities

• Be the friendly first point of contact by answering incoming calls, texts, chats, and emails
• Conduct account research to support customers with accuracy
• Provide shipping & logistics support to keep everything running smoothly
• Handle data entry with precision and attention to detail

Skills

Customer service

Communication

Multi-channel support

Data entry

Job description

Help Desk Specialist – Knoxville, TN

Do you thrive on connecting with people? Whether you’ve worked as a Bank Teller, served up lattes as a Barista, or styled customers as a Retail Fashionista—your people skills are exactly what we’re looking for!

We’re hiring Guest Engagement Specialists to join a dynamic local company in Knoxville, TN. If you love helping others and want a role where every interaction makes an impact, this is your chance.

Pay Rate: $20.00/hr

What You’ll Do:

• Be the friendly first point of contact by answering incoming calls, texts, chats, and emails
• Conduct account research to support customers with accuracy
• Provide shipping & logistics support to keep everything running smoothly
• Handle data entry with precision and attention to detail

Why You’ll Love It:

Work in a customer-focused role where your personality shines
Enjoy flexibility with scheduling that fits your lifestyle
Competitive pay for work that keeps you engaged and connected

Join us and turn your customer service experience into a rewarding career!