IT Help Desk Administrator: Desktop & Mobile Support

DMG MORI

Hoffman Estates (IL)

On-site

USD 55,000 - 75,000

Full time

10 hours ago

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Job summary

DMG MORI USA is seeking a motivated IT Help Desk Administrator to provide end-user support across DMG MORI USA locations. This role is responsible for delivering technical support for end users, troubleshooting hardware and software issues, supporting mobile devices, maintaining IT inventory, and assisting with endpoint deployments.

The successful candidate will possess strong technical troubleshooting skills and customer service abilities.

Qualifications

Bachelor's degree in information technology, computer science, or a related field preferred.
Minimum of 3 years of experience in a Help Desk, Desktop Support, or IT Support role.
Experience supporting Microsoft Windows and Microsoft 365 environments.
Experience managing and troubleshooting mobile devices, including iOS/iPadOS.
Familiarity with Active Directory, endpoint management solutions, and remote support tools.
Experience with computer imaging, software deployment, and hardware troubleshooting.
Strong troubleshooting and analytical skills across desktop, mobile, server, and networking technologies.
Ability to install, configure, and support various hardware and software platforms.
Experience working effectively with technical and non-technical personnel.
Excellent communication, organizational, and customer service skills.
Certifications such as A+, Network+, Security+, Microsoft 365 Endpoint Administrator, ITIL, or similar are highly desirable.

Responsibilities

Provide technical support to employees across hardware, software, and mobile devices.
Troubleshoot and resolve hardware, software, OS, and app problems for local and remote users.
Provide white glove technical support to executives with timely resolution.
Perform computer provisioning, software deployment, workstation setup and configuration.
Support and troubleshoot Apple iPhone and iPad devices.
Assist with user onboarding and offboarding, including device prep and account setup.
Diagnose and resolve conference room tech issues (VC, displays, audio, peripherals).
Install, configure, and maintain approved software and hardware.
Maintain IT asset inventory and accurate records.
Document issues, resolutions, and procedures in ticketing system and KB.
Escalate complex issues to senior IT staff.
Communicate effectively with technical and non-technical users.
Identify recurring issues and help develop long-term solutions.
Support IT projects and technology initiatives.
Perform other duties and projects as assigned.