IT Help Desk Administrator

CFS; Hoffman Estates (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Match

Job summary

CFS is seeking an IT Help Desk Administrator to provide end-user support across locations, handling desktop and mobile tech, onboarding/offboarding, IT asset management, and executive-level support.

The role emphasizes strong customer service, problem-solving, and collaboration on IT projects in an onsite environment within the Greater Chicago area.

Qualifications

• 3+ years of Help Desk or Desktop Support experience.
• Bachelor's degree in IT or related field preferred.
• Experience with Windows, Microsoft 365, iOS devices, Active Directory, remote support tools, and endpoint management.
• Industry certifications such as Network+, Security+, Microsoft 365 Endpoint Administrator, or ITIL are a plus.

Responsibilities

• Provide Tier 1/2 support for Windows PCs, Microsoft 365, applications & mobile devices.
• Troubleshoot hardware, software, OS, networking & app issues for local/remote users.
• Deliver white-glove support to executives and senior leadership.
• Provision, deploy, configure & replace laptops, desktops & related equipment.
• Support iPhones and iPads.
• Assist onboarding/offboarding, device setup & account management.
• Support conference rooms & video conferencing tech.
• Maintain IT asset inventory & documentation in ticketing system.
• Escalate complex issues & contribute to IT projects.

Skills

Windows support

Microsoft 365

iOS/iPadOS

Active Directory

Remote support

Endpoint management

Customer service

On-site support

ITIL certification

Education

Bachelor's degree in IT

Tools

Imaging tools

Deployment software

Job description

IT Help Desk Administrator l No Sponsorship Available

Job Details – IT Help Desk Administrator

Compensation: $60,000 - $70,000

Bonus: Discretionary

Work Environment: Onsite

Headquarters: Greater Chicago, IL area

Benefits: Medical, Dental, Vision, 401(k) with Match

Overview – IT Help Desk Administrator

The IT Help Desk Administrator will provide end-user support across multiple locations. This role will support desktop and mobile technologies, troubleshoot hardware and software issues, assist with onboarding/offboarding, manage IT assets, and deliver exceptional customer service, including executive-level support.

Key Responsibilities – IT Help Desk Administrator

• Provide Tier 1/2 technical support for Windows PCs, Microsoft 365, business applications, and mobile devices.
• Troubleshoot and resolve hardware, software, operating system, networking, and application issues for local and remote users.
• Deliver white-glove support to executives and senior leadership.
• Provision, deploy, configure, and replace laptops, desktops, and related equipment.
• Support Apple iPhones and iPads.
• Assist with employee onboarding/offboarding, device setup, and account management.
• Support conference room and video conferencing technologies.
• Maintain IT asset inventory and documentation within the ticketing system.
• Escalate complex issues as needed and contribute to IT projects and process improvements.

Required Qualifications – IT Help Desk Administrator

• 3+ years of Help Desk, Desktop Support, or End User Support experience.
• Bachelor's degree in IT, Computer Science, or related field, preferred.
• Hands-on experience supporting:
• Microsoft Windows environments
• Microsoft 365
• iOS/iPadOS devices
• Active Directory
• Remote support tools
• Endpoint management solutions
• Experience with PC imaging, software deployments, hardware troubleshooting, and workstation setup.
• Strong customer service, communication, and problem-solving skills.
• Ability to support both technical and non-technical users.
• Industry certifications such as Network+, Security+, Microsoft 365 Endpoint Administrator, or ITIL, are a plus

Build a rewarding long-term career with us at CFS-when we knock, doors open.

Timing is everything. Whether you are aggressively in a job search or simply passive and looking for the ideal position, we would like to have the chance to share our opportunities with you. We specialize in placement of IT professionals.