IT Support Technician

recruit22; Chicago (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off and Paid Holidays

Tuition and Educational Reimbursement

Job summary

Recruit22 is partnering with a healthcare organization to recruit an IT Support Technician for Level I support across the Chicagoland area. You will resolve help desk tickets, troubleshoot hardware and software, and assist with endpoint deployments.

Ideal for an early-career IT professional eager to grow in a healthcare environment, working with experienced technology teams and providing outstanding customer service to employees. This is a full-time position.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field preferred.
• CompTIA A+ Certification required within 12 months of hire.
• Microsoft certifications (MCSA, MCSE, or equivalent) are a plus.

Responsibilities

• Serve as the first point of contact for end-user technical support requests
• Respond to and resolve support inquiries submitted via phone, email, and ticketing systems
• Log, track, and update help desk tickets
• Install, configure, and maintain desktops, laptops, printers, and peripheral equipment
• Troubleshoot hardware, software, connectivity, and device-related issues
• Provide support remotely and onsite as needed
• Assist with workstation deployments, upgrades, and equipment replacements
• Escalate complex technical issues to senior support staff when appropriate
• Maintain accurate documentation of support activities and resolutions
• Deliver exceptional customer service to employees and stakeholders

Skills

Help desk

Desktop support

Troubleshooting

Customer service

Team collaboration

Communication skills

Education

Associate degree in IT/CS

CompTIA A+ Certification within 12 months

Tools

Windows OS

Active Directory

Microsoft 365

Remote support tools

IT ticketing systems

Job description

About The Opportunity

Recruit22 is partnering with a healthcare organization seeking an

Location:

Chicagoland Area

Employment Type:

Full-Time

About The Opportunity

Recruit22 is partnering with a healthcare organization seeking an IT Support Technician to provide Level I technical support to end users across the organization. This individual will play a critical role in maintaining a positive technology experience by resolving help desk requests, troubleshooting technical issues, and supporting end-user hardware and software.

This is an excellent opportunity for an early-career IT professional looking to expand their technical skills within a healthcare environment while working alongside experienced technology teams.

Key Responsibilities

• Serve as the first point of contact for end-user technical support requests
• Respond to and resolve support inquiries submitted via phone, email, and ticketing systems
• Log, track, and update help desk tickets
• Install, configure, and maintain desktops, laptops, printers, and peripheral equipment
• Troubleshoot hardware, software, connectivity, and device-related issues
• Provide support remotely and onsite as needed
• Assist with workstation deployments, upgrades, and equipment replacements
• Escalate complex technical issues to senior support staff when appropriate
• Maintain accurate documentation of support activities and resolutions
• Deliver exceptional customer service to employees and stakeholders

Required Qualifications

• 1-2 years of Help Desk, Desktop Support, or IT Support experience preferred
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Customer-focused mindset with a commitment to service excellence
• Ability to work effectively in a collaborative team environment
• Familiarity with user-facing hardware, software, and peripheral devices
• Ability to lift, move, and install technology equipment when necessary

Education & Certifications

• Associate degree in Information Technology, Computer Science, or related field preferred
• CompTIA A+ Certification required within 12 months of hire
• Microsoft certifications (MCSA, MCSE, or equivalent) are a plus

Preferred Experience

• Help Desk Support
• Desktop Support
• Windows Operating Systems
• Active Directory
• Microsoft 365
• Hardware Deployment & Maintenance
• Printer Support
• Remote Support Tools
• IT Ticketing Systems

Benefits

• Medical, Dental, and Vision Insurance
• Prescription Coverage
• Paid Time Off and Paid Holidays
• Retirement Savings Program
• Tuition and Educational Reimbursement
• Employee Assistance Programs
• Career Development Opportunities