IT Help Desk Specialist: Microsoft 365 & Devices

Sun Loan Company; San Antonio (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Brundage Management is seeking a Service Desk Specialist I to be the first point of contact for employee technology support. You assist with user accounts, passwords, Microsoft 365, computers, printers, and mobile devices, documenting requests and providing timely updates.

You follow established procedures, escalate complex issues, manage tickets, and contribute to knowledge sharing and continuous improvement of support processes.

Qualifications

• High school diploma or GED is required.
• At least one year in a help desk or technical support role.
• Basic troubleshooting for hardware, software, accounts and connectivity.
• Familiarity with Windows and Microsoft 365 applications.
• Strong customer service, communication, organization and documentation.

Responsibilities

• Receive, prioritize, track, and manage IT support requests via Freshdesk or other channels.
• Troubleshoot and resolve common hardware, software, account, password, MFA, and connectivity issues.
• Support Microsoft 365 apps (Outlook, Teams) and devices such as computers and printers.
• Set up and maintain user accounts, including new hires and terminations.
• Maintain accurate ticket records, inventory, and license data.
• Communicate status, steps taken, and expected resolution times to employees.
• Escalate complex issues with complete troubleshooting notes to the appropriate IT team.
• Follow security, identity verification, data protection, and access management procedures.
• Contribute to knowledge sharing and ongoing improvement of support procedures.

Skills

Customer service

Communication

Organization

Documentation

Education

High school diploma or GED

Associate degree in IT or related field

Tools

Freshdesk

ServiceNow

Zendesk

Job description

Brundage Management is seeking a Service Desk Specialist I to be the first point of contact for employee technology support. You assist with user accounts, passwords, Microsoft 365, computers, printers, and mobile devices, documenting requests and providing timely updates.

You follow established procedures, escalate complex issues, manage tickets, and contribute to knowledge sharing and continuous improvement of support processes.