IT Help Desk

AmeriSave Mortgage Corp.; United States; Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Disability insurance

Employee discounts

Health insurance

Life insurance

Paid time off

12 paid holidays per year

Paid training

Referral program

Vision insurance

Job summary

AmeriSave Mortgage Corporation is seeking a Help Desk professional to join our IT team. The ideal candidate is driven and detail oriented with strong written and verbal communication skills. Responsibilities include providing tier 1 support via phone, email, and chat, diagnosing issues, and logging interactions.

The role emphasizes problem solving, professional assistance, and staying current with system updates, with remote work supported by high-speed internet.

Qualifications

• Bachelor’s degree preferred; some college coursework required.
• Proficiency with Windows 11 and Microsoft 365.
• Excellent written and verbal communication.
• Strong problem analysis and attention to detail.
• Ability to assist others in a professional manner.

Responsibilities

• Provide tier 1 technical and procedural assistance via phone, email and chat.
• Diagnose and resolve hardware and software issues.
• Research issues using available information resources.
• Implement issue resolution and advise users on actions.
• Follow standard help desk procedures and log interactions.
• Redirect problems to higher tiers as required.
• Identify urgent situations and escalate when needed.
• Track problems and document resolutions.
• Stay current with system information, changes and updates.
• Assist senior IT staff as needed.

Skills

Windows 11

Microsoft 365

Communication skills

Problem solving

Attention to detail

Remote work readiness

Education

Bachelor’s degree preferred

Some college coursework required

Job description

AmeriSave is currently hiring a Help Desk professional to join our IT team. The ideal candidate is someone who is driven and passionate about playing a key role in our company’s growth. Candidates must be detail oriented with strong written and verbal communication skills.

Responsibilities:

• Provide tier 1 level technical and procedural assistance via phone, email and chat
• Diagnose and resolve technical hardware and software issues
• Research issues using available information resources
• Implement issue resolution and/or advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Redirect problems to tier 2 and tier 3 level support as required
• Identify and upscale situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and updates
• Assist senior IT staff as needed

Requirements:

• Bachelor’s degree preferred; some college coursework required
• Working knowledge of Windows 11
• Working knowledge of Microsoft O365 suite
• Ability to assist others with complex issues in a professional manner
• Learning and initiative skills
• Strong problem analysis and problem-solving skills
• Attention to detail
• Excellent written and verbal communication skills
• High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via Ethernet. Minimum speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use).

**Please note that the compensation and benefit information that follows is a good faith estimate for this position only and is provided pursuant to applicable state and local laws on pay transparency. It is estimated based on what a successful applicant in the relevant state might be paid. **

Compensation:

The hourly range for this position is$24.00 - $26.00

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discounts
• Health insurance
• Life insurance
• Paid time off
• 12 paid holidays per year
• Paid training
• Referral program
• Vision insurance

Supplemental pay types:

• Referral bonuses

AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

California Consumer Privacy Act Disclosure Acknowledgment

Employment Applicants, New Hires, and Employees Residing in California

AmeriSave Mortgage Corporation’s Privacy Policy Statement (“Policy”) can be reviewed here: www.amerisave.com/privacy-policy

AmeriSave Mortgage Corporation’s California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: https://www.amerisave.com/ccpa-recruitment-disclosure/

When AmeriSave’s Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.