IT Help Desk

Amerisave-Mortgage-; United States; Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Disability insurance

Employee discounts

Health insurance

Life insurance

Paid time off

12 paid holidays per year

Paid training

Referral program

Vision insurance

Referral bonuses

Job summary

AmeriSave Mortgage Corporation is hiring a Help Desk professional to join our IT team. The ideal candidate is driven, detail oriented, and passionate about supporting our company’s growth.

You will provide 1st line technical support via phone, email and chat, handling Windows 11 and Microsoft 365 issues while maintaining professional communication. The role requires strong problem-solving skills, excellent written and verbal communication, and the ability to work remotely with reliable internet

Qualifications

• Bachelor's degree preferred; some college coursework required.
• Proficiency with Windows 11 required.
• Proficient with Microsoft 365/O365 suite.
• Strong written and verbal communication skills.
• Ability to assist others with complex issues professionally.
• Excellent problem analysis and troubleshooting abilities.
• Attention to detail and fast learner.

Responsibilities

• Provide tier 1 level technical and procedural assistance via phone, email and chat.
• Diagnose and resolve technical hardware and software issues.
• Research issues using available information resources.
• Implement issue resolution and/or advise user on appropriate action.
• Follow standard help desk procedures.
• Log all help desk interactions.
• Redirect problems to higher tiers as required.
• Track and route problems and document resolutions.
• Stay current with system information, changes and updates.
• Assist senior IT staff as needed.

Skills

Windows 11

Microsoft O365

Communication skills

Problem solving

Attention to detail

Remote work readiness

Education

Bachelor's degree

Some college coursework

Job description

AmeriSave is currently hiring a Help Desk professional to join our IT team. The ideal candidate is someone who is driven and passionate about playing a key role in our company’s growth. Candidates must be detail oriented with strong written and verbal communication skills.

Responsibilities

• Provide tier 1 level technical and procedural assistance via phone, email and chat
• Diagnose and resolve technical hardware and software issues
• Research issues using available information resources
• Implement issue resolution and/or advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Redirect problems to tier 2 and tier 3 level support as required
• Identify and escal…
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and updates
• Assist senior IT staff as needed

Requirements

• Bachelor’s degree preferred; some college coursework required
• Working knowledge of Windows 11
• Working knowledge of Microsoft O365 suite
• Ability to assist others with complex issues in a professional manner
• Learning and initiative skills
• Strong problem analysis and problem-solving skills
• Attention to detail
• Excellent written and verbal communication skills
• High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via Ethernet. Minimum speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use).

Please note that the compensation and benefit information that follows is a good faith estimate for this position only and is provided pursuant to applicable state and local laws on pay transparency. It is estimated based on what a successful applicant in the relevant state might be paid.

Compensation

The hourly range for this position is$24.00 - $26.00

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee discounts
• Health insurance
• Life insurance
• Paid time off
• 12 paid holidays per year
• Paid training
• Referral program
• Vision insurance

Supplemental pay types

• Referral bonuses

AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

California Consumer Privacy Act Disclosure Acknowledgment

Employment Applicants, New Hires, and Employees Residing in California

AmeriSave Mortgage Corporation’s Privacy Policy Statement（“Policy”） can be reviewed here: www.amerisave.com/privacy-policy

AmeriSave Mortgage Corporation’s California Consumer Privacy Act（“CCPA”） Recruitment Disclosure can be reviewed here: https://www.amerisave.com/ccpa-recruitment-disclosure/

When AmeriSave’s Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.