IT End User Support - Desktop Support Technician

AmeriSave Mortgage Corporation; Sandy Springs (GA); Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

Disability insurance

Employee discounts

Paid time off

12 paid holidays per year

Paid training

Referral bonuses

Job summary

AmeriSave Mortgage Corporation is hiring an End User Support professional to join our IT team. The ideal candidate is detail oriented with strong written and verbal communication skills and a drive to support our growing organization.

Responsibilities include diagnosing and resolving hardware/software issues, onboarding new hires, managing IT assets, and deploying software updates across on-site and remote desktops, with a focus on security and efficiency.

Qualifications

• Bachelor’s degree preferred or 2+ years of relevant IT support experience.
• 5+ years of End User Support experience required.
• Strong written and verbal communication skills.

Responsibilities

• Diagnose and resolve hardware and software issues.
• Track, route, and document resolutions for problems and requests.
• Perform desktop hardware and software maintenance and support.
• Maintain scanners, printers, and other peripherals.
• Manage inventory of IT applications and software.
• Test and deploy software updates to internal and virtual desktops.
• Remediate vulnerabilities in physical and virtual desktop environments.

Skills

End User Support

Windows 11

Onboarding new hires

Problem solving

Communication skills

Work under pressure

Education

Bachelor’s degree preferred

Tools

Azure

Intune

Active Directory

IT ticketing systems

Printer setup/configuration

Virtual/Desktop environments

Job description

AmeriSave Mortgage has set the standard in online mortgage lending with over $130 billion in funded loan volume. As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence.

Our employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they’re celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers.

At AmeriSave, we're one team with one shared dream - to be the best. Let’s redefine excellence together!

What we’re looking for:

AmeriSave is currently hiring an End User Support professional to join our IT team. The ideal candidate is someone who is driven and passionate about playing a key role in our company’s growth. Candidates must be detail oriented with strong written and verbal communication skills.

What You’ll Do:

• Diagnose and resolve technical hardware and software issues.
• Track and route problems and requests and document resolutions.
• Desktop hardware and software maintenance and support.
• Scanner, printer and other peripheral maintenance and support.
• Maintain inventory of IT applications/software.
• Test and deploy software and updates to all internal/WFH desktops as well as virtual desktop environments.
• Remediate vulnerabilities in physical and virtual desktop environments.

What You’ll Need:

• Bachelor’s degree preferred or 2+ years of relevant experience
• Skilled End User Support Technician with at least 5 years of experience.
• Strong knowledge of Windows 11, and Microsoft Office 365 suite
• Has extensive experience with internal IT support and onboarding new hires.
• Experience setting up and configuring with network printers
• Knowledge working with IT ticketing systems.
• Preferred knowledge of vulnerability management and remediation.
• Azure and Intune experience
• Active Directory experience
• Hardware and software applications support
• Excellent written and verbal skills
• Must be a self-starter who is able to work online or offline hours independently and with minimal or no supervision
• Ability to work under pressure
• Strong problem solving and analytical skills
• Strong organizational skills, occasional remote work
• High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via Ethernet. Minimum speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use).

**Please note that the compensation and benefit information that follows is a good faith estimate for this position only and is provided pursuant to applicable state and local laws on pay transparency. It is estimated based on what a successful applicant in the relevant state might be paid. **

Compensation:

The hourly rate for this position is $26 - $29.

Benefits:

• Disability insurance
• Employee discounts
• Paid time off
• 12 paid holidays per year
• Paid training

Supplemental pay types:

• Referral bonuses

AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

California Consumer Privacy Act Disclosure Acknowledgment

Employment Applicants, New Hires, and Employees Residing in California

AmeriSave Mortgage Corporation’s Privacy Policy Statement (“Policy”) can be reviewed here: www.amerisave.com/privacy-policy

AmeriSave Mortgage Corporation’s California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: https://www.amerisave.com/ccpa-recruitment-disclosure/

When AmeriSave’s Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.