IT Help Desk

Luckystarcasino; Northern (KY); Hybrid; USD 35,000 - 50,000; Full time

Job summary

The Lucky Star and Feather Warrior Casinos seeks an IT Help Desk professional to provide administrative IT support under the IT Supervisor. You will assist staff and vendors and escalate issues as needed, while logging detailed problem diagnoses and resolutions.

The role requires morning, afternoon and evening shifts, including weekends, with advance notice for time off. You will manage tickets, inventory IT equipment, coordinate onboarding/offboarding with HR, and perform general admin duties

Qualifications

• Must pass pre-employment drug test.
• Must maintain valid Cheyenne and Arapaho Gaming License.
• High School Diploma and/or equivalent experience.
• Advanced verbal and written communication skills.
• IT support/troubleshooting experience preferred.

Responsibilities

• Manage/assign/complete IT Help Desk tickets, escalating as necessary.
• Provide IT support to all vendors and staff through all forms of communications.
• Log detailed communications of problems diagnosed and fixed.
• Administrative duties that include but are not limited to: scheduling meetings, ordering supplies/equipment, filing, printing, and scanning.
• Organizes and distributes materials, supplies and equipment across various departments and locations.
• Partners with the recruiting/HR team to assist, as needed, in coordinating onboarding/offboarding for employees.
• Maintains an accurate inventory of all IT equipment.
• Must exhibit STAR treatment to all customers and co-workers.
• Complete other duties as assigned.

Skills

IT support/troubleshooting

Advanced verbal and written comms

Education

High School Diploma or equivalent

Job description

Under the direct supervision of the IT Supervisor, the IT Help Desk will be responsible for providing administrative assistance in all areas of Information Technology. The IT Help Desk will assist the IT Help Desk and elevate problems as necessary.

Work Schedule

• Requires morning, afternoon and evenings. Monday through Sunday. Requires weekends.
• Request to be scheduled off for a specific day requires advance notification and approval by supervisor.

Essential Duties and Responsibilities

• Manage/assign/complete IT Help Desk tickets, escalating as necessary.
• Provide IT support to all vendors and staff through all forms of communications.
• Log detailed communications of problems diagnosed and fixed.
• Administrative duties that include but are not limited to: scheduling meetings, ordering supplies/equipment, filing, printing, and scanning.
• Organizes and distributes materials, supplies and equipment across various departments and locations.
• Partners with the recruiting/HR team to assist, as needed, in coordinating onboarding/offboarding for employees.
• Maintains an accurate inventory of all IT equipment.
• Must exhibit STAR treatment to all customers and co-workers.
• Complete other duties as assigned.

Physical Job Requirements

• Sit and/or stand continuously and perform job functions for a full shift with lunch break.
• Requires bending, twisting, reaching, climbing, stooping, crouching, kneeling, lifting and pulling.
• Move objects up to and exceeding 25lbs. with reasonable accommodations.

Qualification Standards

• Must pass pre-employment drug test
• Must maintain valid Cheyenne and Arapaho Gaming License
• High School Diploma and/or equivalent experience
• Advanced verbal and written communication skills
• IT support/troubleshooting experience preferred

SALARY: Negotiable

The Lucky Star and Feather Warrior Casinos are Equal Opportunity Employers and will not discriminate against an applicant or employee on any grounds protected under federal, state, or local law including race, color, creed, religion, age, sex, national origin, ancestry, marital status regarding public assistance, membership or non-membership in any legal organization, or any other characteristic protected under federal, state, or local law. None of the questions in this application are intended to elicit information regarding any protected characteristic, nor imply any limitation, illegal preference, or discrimination based upon non-job related information or protected characteristics.

If you are hired by the casino(s) you will be employed on an at-will basis. As an at-will employee, you may terminate your employment at any time, for any reason and with or without prior notice, cause or discipline. No casino supervisor or manager has the authority to offer or promise anything other than at-will employment.

Privacy Notice

In compliance with the Privacy Act of 1974, the following information is provided:

Solicitation of the information on this form is authorized by 25 U.S.C. 2701 et seq. The purpose of the requested information is to determine the eligibility of individuals to be granted a gaming license. The information will be used by the Tribal gaming regulatory authorities and by the National Indian Gaming Commission (NIGC) members and staff who have need for the information in the performance of their official duties. The information may be disclosed by the Tribe or the NIGC to appropriate Federal, Tribal, State, local or foreign law enforcement and regulatory agencies when relevant to civil, criminal or regulatory investigations or prosecutions or when pursuant to a requirement by a tribe or the NIGC in connection with the issuance, denial or revocation of a gaming license, or investigations of activities while associated with a tribe or a gaming operation.

Failure to consent to the disclosures indicated in this notice will result in a tribe’s being unable to license you for a primary management official or key employee position.

The disclosure of your Social Security Number (SSN) is voluntary. However, failure to supply a SSN may result in errors in processing your application.

NOTICE REGARDING FALSE STATEMENTS:

A false statement on any part of this application may be grounds for denying a license or the suspension or revocation of a license. Also, you may be punished by fine or imprisonment (U.S. Code, Title 18, Section 1001).