IT Help Desk

The Center for Discovery; Harris (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

The Center for Discovery seeks an IT Help Desk professional to deliver responsive, user-focused technical support across Windows, macOS, iOS, Android, and Microsoft 365. You will help maintain devices, collaboration tools, and security while assisting with onboarding, offboarding, and documentation.

You will communicate clearly, respond quickly to service requests, and help employees use technology safely and effectively within cybersecurity and access-control guidelines.

Qualifications

• High school diploma or equivalent required; associate degree, technical training, or relevant industry certification preferred.
• Prior experience providing technical support in a help desk, desktop support, or field-support environment preferred.
• Valid Driver’s License.

Responsibilities

• Provide responsive technical support to employees for computers, mobile devices, applications, peripherals, collaboration tools, and related tech.
• Receive, prioritize, document, troubleshoot and resolve technical support requests remotely and in person, escalating high-impact issues as needed.
• Support device deployment, lifecycle management, software updates, onboarding/offboarding, and vendor coordination.

Skills

Technical support

User training

Communication

Education

High school diploma or equivalent

Associate degree or technical training preferred

Industry certification preferred

Tools

Windows

macOS

Microsoft 365

Endpoint management

Networking

Job description

The IT Help Desk position provides responsive, user-focused technical support to employees while helping maintain the organization’s computers, mobile devices, applications, peripherals, collaboration tools, and related technology. This role is responsible for receiving, prioritizing, documenting, troubleshooting, and resolving technical support requests, both remotely and in person, while escalating complex or high-impact issues as needed. The position supports Windows, macOS, iOS, Android, Microsoft 365, networking, user accounts, and endpoint management systems, while following organizational cybersecurity, privacy, and access-control requirements. The IT Help Desk also assists with device deployment and lifecycle management, software updates, technology projects, onboarding and offboarding, vendor coordination, documentation, and user training. The successful candidate will provide clear communication and timely service while helping employees use technology safely, effectively, and efficiently.

Brief Description

The IT Help Desk position provides responsive, user-focused technical support to employees while helping maintain the organization’s computers, mobile devices, applications, peripherals, collaboration tools, and related technology. This role is responsible for receiving, prioritizing, documenting, troubleshooting, and resolving technical support requests, both remotely and in person, while escalating complex or high-impact issues as needed. The position supports Windows, macOS, iOS, Android, Microsoft 365, networking, user accounts, and endpoint management systems, while following organizational cybersecurity, privacy, and access-control requirements. The IT Help Desk also assists with device deployment and lifecycle management, software updates, technology projects, onboarding and offboarding, vendor coordination, documentation, and user training. The successful candidate will provide clear communication and timely service while helping employees use technology safely, effectively, and efficiently.

Requirements

Qualifications

• High school diploma or equivalent required; associate degree, technical training, or relevant industry certification preferred.
• Prior experience providing technical support in a help desk, desktop support, or field-support environment preferred.
• Valid Driver’s License