IT Help Desk

Midwest-Foods; Chicago (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life, STD/LTD

401-k with employer match

Vacation and PTO/sick days

Job summary

Midwest Foods is seeking an Information Technology Support/Helpdesk specialist for our Chicago location. You will be the first point of contact for end users, providing on-site technical assistance and device support across workstations, mobiles and desk phones.

Responsibilities include software/hardware installation, inventory management, escalation when needed, and basic network troubleshooting to maintain smooth operations in a fast-paced wholesale environment.

Qualifications

• High school diploma or equivalent required; IT certifications are a plus.
• Strong communication and customer-service skills.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Serve as the first point of contact for end users and provide technical assistance.
• Configure and support devices such as workstations, mobile phones, laptops and desk phones.
• Install new software applications or hardware and coordinate with system admins.
• Maintain inventory of IT supplies and repair/maintain equipment.
• Escalate issues to next level support and follow up with users.
• Troubleshoot network and Internet issues as they arise.

Skills

Communication

Customer service

Teamwork

Microsoft 365

Troubleshooting

Education

High school diploma or equivalent

Tools

Microsoft 365

Job description

Midwest Foods is a wholesale food distributor providing top quality food products to numerous food establishments in Chicago, surrounding suburbs, Michigan, Wisconsin and Indiana. We import fruits and vegetables from all over the world and distribute these products to local markets. We are currently hiring for an Information Technology Support/ Helpdesk for our Chicago location.The Information Technology Support/Helpdesk is responsible for providing internal technical support, resolving issues via phone, email and in person.1st Shift -10:00AM – 6:00PM; Monday – Friday on-site.Responsibilities:Serve as the first point of contact for end users and provide technical assistance.Configure and support devices such as workstations, mobile phones, remote terminals, laptops and desk phones.Maintain adequate knowledge of existing hardware and software in use to maximize efficiency of the network and users' utilization of them.Knowledge of operating systems and of the application software used to provide high levels of support to users.Install new software applications or hardware, coordinating assistance from system admins when necessary.Assist in providing computer/network support relating to software and hardware problems reported by users and maintain adequate inventory of IT supplies.Maintain all computer and printer equipment; arrange service when necessary.Add and maintain users on the network; assign application access, ensure security, and maintain their configurations within standards.Perform all duties in accordance with policies.Troubleshot network and Internet issues as they arise.Escalate problems to next level support for further diagnosis.Follow up with users to ensure issues are resolved.Perform other duties as assigned.Qualifications:Availability to work on-site 5 days per week. (no remote option)Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.Proven ability to work effectively in a team-oriented environment and collaborate across departments.Excellent customer service skills.Knowledge of M365.Basic understanding of network topology, including common network devices and troubleshooting principles.High school diploma or equivalent required; additional technical certifications or coursework in IT-related fields are a plus.BenefitsHealth, Dental, Vision, Life, STD/LTD, VL, Accident, Critical Illness Insurance401-k with employer matchVacation and PTO/sick days