Day Shift Customer Service Representative

Midwest-Foods; Chicago (IL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD

Vacation/ PTO

Sick days

401(k) with employer match

HSA/Wellness program

Job summary

Midwest Foods, a women-owned Chicago-based distributor, is seeking a Customer Service professional to support our growing restaurant, hospitality, retail, and wholesale client base in Illinois, Indiana, and Wisconsin.

You will handle a high volume of calls, receive orders by phone, email, fax, and online, and enter them accurately to keep orders moving smoothly. A detail-oriented team player with strong communication will excel here.

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• 3 years of customer service or hospitality experience required; food distribution a plus.
• Strong phone presence and active listening.
• Detail-oriented with data-entry accuracy.

Responsibilities

• Manage a high volume of incoming calls and inquiries.
• Enter orders via phone, email, fax, and online systems accurately.
• Identify customer needs and provide timely solutions.
• Build sustainable relationships with customer accounts and maintain trust.
• Handle complaints and follow up to ensure resolution.
• Process invoicing for the shipping team and ensure accuracy.
• Collaborate with co-workers and supervisors to ensure orders are accurate and on time.
• Balance multiple priorities with accuracy and efficiency.

Skills

Active listening

Communication skills

Multitasking

Problem solving

Team player

Education

High school diploma

Some college coursework

Tools

CRM/ERP

Microsoft Office

Job description

If you're passionate about food origins, enjoy problem-solving, and thrive in a fast-paced environment, consider joining Midwest Foods! We're a women-owned company based in Chicago, serving the restaurant, hospitality, retail, and wholesale industries in Illinois, Indiana, and Wisconsin. Our dedicated teams focus on providing culinary solutions, addressing labor challenges, and ensuring a consistent food supply. We prioritize customer satisfaction and sustainability by working with a network of top growers and local farmers to build a more sustainable supply chain and tell their stories from farm to plate.We're currently seeking individuals with hospitality, restaurant, or service-related backgrounds to join our Customer Service team. The ideal candidate will excel at problem-solving, multitasking, and creating positive customer experiences. If you’re detail-oriented, highly motivated, and a team player, this role offers an exciting opportunity to support our growing customer base while building a career in food distribution.Shift: 7am-3:30pm, Monday-Saturday with rotating Saturdays offStarting Pay: $21.00/hr.Responsibilities:Manage a high volume of incoming phone calls and customer inquiries.Receive orders via phone, email, fax, and online, and accurately enter them into the system.Identify and assess customer needs, providing timely and professional solutions.Build sustainable relationships and trust with customer accounts through open, interactive communication.Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.Follow company communication procedures, guidelines, and policies consistently.Collaborate with co-workers and supervisors to ensure all daily orders are processed accurately and on time.Complete invoicing tasks for the shipping team, ensuring accuracy and timeliness.Balance multiple priorities while maintaining accuracy and efficiency.Requirements:High school diploma or equivalent required; some college coursework preferred.3 years required, previous customer service or hospitality experience strongly preferred (food distribution a plus).Proven ability to manage multiple tasks in a fast-paced environment.Strong phone presence and active listening skills.Excellent communication skills (verbal, written, and listening).Proficiency in Microsoft Office; CRM/ERP experience a plus.High attention to detail and accuracy in data entry.A typing speed of at least 60 WPM is required.Flexible to work evenings, overnights, and holidays as needed.Benefits:Health, Dental, Vision, Life, STD/LTD, VL, Accident, Critical Illness Insurance401-k with employer matchVacation and PTO/sick days