IT Help Desk

John H. Carter; Baton Rouge (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

John H. Carter Co., Inc. is seeking an IT Support professional in Baton Rouge, LA to manage communications, installations, patches, upgrades, and on-site maintenance. The role requires handling client/server and MS Windows support, plus MS Office setup and user assistance, with occasional call-out duties.

Not eligible for visa sponsorship. A Bachelor’s or High School diploma is required, with supporting experience in IT operations and strong TCP/IP skills.

Qualifications

• Bachelor's degree or higher required.
• High School diploma required.

Responsibilities

• Coordinate installation, patches and upgrades.
• Perform on-the-spot client/server maintenance and troubleshooting.
• Provide application support and troubleshooting for MS Windows platforms.
• Support users in installation, setup and maintenance of MS Office Suite.

Skills

Communication

Troubleshooting

Independence

Education

Bachelors

High School

Tools

MS Office Suite

Windows OS

TCP/IP

Job description

Essential Duties & Responsibilities:

• Assumes responsibility for your communication efforts, both internal to John H. Carter Co., Inc. and external, to ensure that all parties/stakeholders have a clear understanding as to accuracy and timeliness requirements
• Schedule and complete installations, patches and upgrades
• Perform on-the-spot client/server maintenance and troubleshooting
• Application support and troubleshooting of MS Windows platforms
• Provide user support in the installation, setup and maintenance of MS Office Application Suite and its components
• Able and willing to be part of a call-out schedule to provide troubleshooting and resolution activities both remotely and at location (when required)
• Ability to work independently in a fast-paced environment
• Follow John H. Carter Co., Inc. policies, procedures and methodologies.
• Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between John H. Carter Co., Inc. and its stakeholders are precise.
• Basic TCP/IP network troubleshooting, system installation /integration /implementation of new hardware and software components, run programs per standard operating procedures, print reports, and other tasks as directed by the IT Manager.

Not eligible for Visa sponsorship.

Please note that this role is not eligible for Visa sponsorship/assistance at this time.

Qualifications

Education

Required

• Bachelors
• High School

Experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.