IT HELP DESK

Purposelink Recruitment; Ann Arbor (MI); On-site; USD 42,000 - 61,000; Full time

Job summary

Purposelink Recruitment is seeking a Contract IT Help Desk professional in Ann Arbor, MI to provide first-line technical support and triage end-user issues. This onsite role requires an associate degree or higher and 2+ years in help desk. You will handle calls, emails, and tickets, document solutions, and escalate issues as needed. Proficiency in Windows, AD, Citrix, and Office is required, with Azure a plus. On-call rotation may apply.

Qualifications

• Associate degree or higher in a related field.
• Minimum 2 years of help desk experience.
• Proficiency with Microsoft Windows operating systems.
• Experience with Active Directory and Citrix.
• Exposure to Microsoft Office and Microsoft Azure a plus.
• Ability to work onsite in Ann Arbor.

Responsibilities

• Provide first-level technical support and troubleshooting for IT-related issues.
• Respond to calls, emails, and tickets in a timely and professional manner.
• Identify, diagnose, and resolve client problems.
• Escalate complex issues when needed.
• Document all support activities in the ticketing system.
• Collaborate with team to improve processes.
• Participate in on-call rotation for off-hours support.
• Stay up-to-date with technologies to assist clients.

Skills

Help Desk Support

Microsoft Windows

Active Directory

Citrix

Microsoft Office

Microsoft Azure

Education

Associate degree or higher

Job description

Job description

Job Title: Contract IT Help Desk

Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided

required

• Associate degree or higher
• Help Desk Support (2+ years)
• Microsoft Windows (2+ years)
• Active Directory (1+ years)
• Citrix (1+ years)
• 2+ years of experience in ANY of the following:
  • Microsoft Office
  • Microsoft Azure

Job Summary: As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.

Key Responsibilities:

- Provide first-level technical support and troubleshooting for IT-related issues

- Respond to incoming calls, emails, and tickets in a timely and professional manner

- Identify, diagnose, and resolve technical problems for clients

- Escalate complex issues to the appropriate teams for further resolution

- Document all support activities and resolutions in our ticketing system

- Collaborate with team members to continuously improve processes and procedures

- Participate in on-call rotation for off-hours support as needed

- Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients

Requirements:

- Associate degree or higher in a related field

- Minimum of 2 year of experience in help desk support

- Proficiency in Microsoft Windows operating systems

- Experience with Active Directory and Citrix

- Familiarity with Microsoft Office applications

- Available for off-hours support on a rotating basis

- Knowledge of Microsoft Azure is a plus

- Excellent communication and customer service skills

- Ability to work independently and in a team environment

- Strong problem-solving and troubleshooting skills