IT Help Desk

SEBENZA LLC,; Tallahassee (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

SEBENZA LLC in Tallahassee, FL is seeking a Client Technologies Technician to be the friendly front line of an IT Help Desk in a fast-paced environment. You will troubleshoot, assist users, and ensure systems stay productive.

You will manage user accounts, maintain knowledge bases, and uphold data security while collaborating with IT teams to resolve issues and improve the user experience.

Qualifications

• 2+ years of experience in a help desk or service desk environment.
• Strong working knowledge of Microsoft Office and common desktop technologies.
• Hands-on experience troubleshooting hardware, software, and user access issues.
• Clear communicator who can explain technical concepts to non-technical users.
• Organized, detail-oriented, and comfortable working in a structured environment.
• Ability to pass a background screening.

Responsibilities

• Answering, documenting, and triaging help desk requests via phone, email, and chat.
• Resolving common issues such as password resets, account unlocks, and connectivity problems.
• Managing user accounts, access rights, and deactivations in enterprise systems.
• Escalating complex issues to the appropriate technical teams.
• Maintaining IT knowledge base content and self-service resources.
• Assisting users with general computer and software questions.
• Managing loaner equipment, peripherals, and IT inventory.
• Supporting audits, inventories, and team improvement initiatives.
• Ensuring compliance with data security and confidentiality requirements.

Skills

Microsoft Office

Desktop technologies

Troubleshooting

Communication

Organization

Job description

Are you passionate about helping people solve technical problems and keeping systems running smoothly? We're looking for a Client Technologies Technician to be the friendly, knowledgeable front line of an IT Help Desk supporting a fast-paced professional environment.

This role is perfect for someone who enjoys troubleshooting, working directly with users, and being the go-to resource when technology challenges arise.

As a Client Technologies Technician, you'll serve as the first point of contact for IT support, delivering prompt, professional assistance while ensuring systems and users stay productive.

Key responsibilities include:

• Answering, documenting, and triaging help desk requests via phone, email, and chat
• Resolving common issues such as password resets, account unlocks, and connectivity problems
• Managing user accounts, access rights, and deactivations in enterprise systems
• Escalating complex issues to the appropriate technical teams
• Maintaining IT knowledge base content and self-service resources
• Assisting users with general computer and software questions
• Managing loaner equipment, peripherals, and IT inventory
• Supporting audits, inventories, and team improvement initiatives
• Ensuring compliance with data security and confidentiality requirements

CONTRACTOR QUALIFICATIONS AND EXPERIENCE:

• 2+ years of experience in a help desk or service desk environment
• Strong working knowledge of Microsoft Office and common desktop technologies
• Hands-on experience troubleshooting hardware, software, and user access issues
• Clear communicator who can explain technical concepts to non-technical users
• Organized, detail-oriented, and comfortable working in a structured environment
• Ability to pass a background screening

Why This Role?

• Stable, long-term engagement in a mission-driven environment
• Hands-on exposure to a wide range of IT support activities
• Opportunity to make a measurable impact improving user experience
• Collaborative team setting with room to grow your technical skill set