IT Hardware Team Lead — Refurb & Diagnostics

Sproutup; Garland (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Sproutup in Garland, TX is seeking an IT Specialist to diagnose and refurbish electronics, manage data sanitation for hard drives, and operate our proprietary sERP and related software tools. The role includes supervising Level 3/4 operators and handling inbound/outbound production processes in a non-climate-controlled warehouse.

Candidates should be passionate about computer hardware, eager to learn, able to lift up to 50 pounds, and comfortable working in a busy, on-site warehouse with safety

Qualifications

• Computer hardware enthusiast with knowledge of different types of computer components
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Able to speak, read, and understand the English language in verbal communication (bilingual in Spanish preferred)
• Able to follow verbal and written instructions
• Able to stand for up to 8 hours or more
• Able to walk, climb stairs, bend, and reach to work with equipment throughout an 8-hour shift
• Able to lift, carry, pull, and push up to 50 pounds
• Able to work in a non-climate-controlled warehouse environment
• Able to use hand tools (e.g., power drill, pliers, etc.)
• Able to work with exposure to mechanical and electrical currents
• Able to wear Personal Protective Equipment (PPE)
• Able to learn and apply new concepts
• Able to type data accurately and efficiently into a computer system
• Basic proficiency using a computer and MS Teams, Outlook, and internet search capabilities
• Basic proficiency using MS Word and Excel

Responsibilities

• Runs diagnostics on various consumer and industrial electronics including laptops, tablets, servers, and networking equipment, as well as their individual components
• Position may operate specialized equipment in combination with considerable independence and variation in assignments, requiring knowledge of our propriety software platform and additional software
• Utilizes software to manage the data sanitation of hundreds of hard drives at a time and routes the devices to the appropriate distribution channel ranging from direct retail to responsible recycling
• Utilizes sERP (proprietary software) to inventory numerous devices by creating labels and scanning barcodes to sort electronic components by attributes
• Coordinates, supervises, and is accountable for the daily activities of Level 3 and Level 4 Operators. Impact of work is at team level
• Demonstrates recognition of basic electronic components
• Opens/closes and interprets shop orders
• Understands and manipulates all aspects of the sERP system
• Understands the total production system and processes (e.g., inbound/ outbound shipping, shop orders, and inventory management)
• Understands third-party software (e.g., Softhinks, Future Dial, Kronos, EPS, WipeOS, etc.)

Job description

Sproutup in Garland, TX is seeking an IT Specialist to diagnose and refurbish electronics, manage data sanitation for hard drives, and operate our proprietary sERP and related software tools. The role includes supervising Level 3/4 operators and handling inbound/outbound production processes in a non-climate-controlled warehouse.

Candidates should be passionate about computer hardware, eager to learn, able to lift up to 50 pounds, and comfortable working in a busy, on-site warehouse with safety