IT Hardware Support Technician

Korn Ferry; Dallas (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an IT Hardware Support Technician to join their dynamic team. This role involves configuring end-user PC hardware, diagnosing and resolving IT issues, and supporting various technologies. Ideal candidates will have a strong customer-centric attitude and experience in high-priority support environments. You'll have the opportunity to contribute to exciting projects while honing your skills in a collaborative environment. If you are eager to learn and thrive in a fast-paced setting, this position is perfect for you.

Qualifications

• Strong eagerness to learn and excellent organizational skills.
• Experience with Microsoft Office365 and Active Directory preferred.

Responsibilities

• Perform configuration of end-user PC desktop hardware.
• Provide support and resolution of various computer hardware and software issues.
• Assist with technology planning and implementation of technology projects.

Skills

Organizational skills

Microsoft products knowledge

Microsoft Office365 experience

Strong communication skills

Customer-centric attitude

Support for Windows, MacOS

Conference room technology support

Experience with RingCentral

Microsoft Intune experience

Job description

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This range is provided by Korn Ferry. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $30.00/hr

We have partnered with our client in their search for an IT Hardware Support Technician!

Responsibilities

• Perform configuration of end-user PC desktop hardware.
• Provide support and resolution of various computer hardware and software issues.
• Resolve end-user computer related issues via telephone, email, in person, or remotely.
• Diagnose and resolve moderately complex IT system hardware, software, network, and user issues.
• Set up laptops, phones, and printers.
• Contribute to projects such as software implementation and training.
• Instruct end users in the appropriate use of equipment and software as needed.
• Assist with technology planning and implementation of technology projects.
• Create and update documentation for systems and processes.

Skills Required

• Strong eagerness to learn, excellent organizational and multi-tasking skills, initiative, and professionalism.
• Comprehensive knowledge of Microsoft products.
• Experience with Microsoft Office365 and Active Directory is preferred.
• Strong written and oral communication skills.
• Customer-centric attitude and commitment to resolving issues thoroughly.
• Experience in high-priority, VIP-heavy support environments; prioritization and patience are essential.
• Support experience with Windows, MacOS, and mobile printers.
• Support for conference room technology such as screen sharing, videoconferencing, and telephony is preferred.
• Experience managing local technology stock and shipping equipment nationally.
• Experience managing users in phone systems like RingCentral, Talk Desk, Cisco.
• Experience with Microsoft Intune and Azure Autopilot is preferred.

About Korn Ferry

Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise on how to motivate and develop their workforce. To learn more, visit www.kornferry.com.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: Information Services

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