IT Generalist / IT Administrator Role

The Village Dallas; Dallas (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an IT Generalist to manage onsite support and network operations. This role involves transitioning IT tasks in-house, overseeing VPN connections, and providing help desk support across a large campus. The ideal candidate will possess mid-level networking skills, familiarity with Cisco and Fortinet devices, and a strong customer service orientation. This position offers the opportunity to contribute to strategic IT initiatives while ensuring smooth operations for end-users. If you're a collaborative and adaptable professional looking to make a significant impact, this role is perfect for you.

Benefits

Flexible working hours

Onsite interviews

Active work environment

Collaborative team culture

Qualifications

• Expertise in end-user support and network administration.
• Understanding of SLA adherence and vendor management.

Responsibilities

• Manage VPN connections and provide help desk support.
• Collaborate with IT staff for networking tasks.
• Evaluate hardware lifecycle and recommend software solutions.

Skills

Mid-level networking knowledge

VPN management

Wi-Fi troubleshooting

Ethernet troubleshooting

Customer service orientation

Education

IT Generalist-level expertise

Tools

Cisco devices

Fortinet firewalls

Aruba devices

Job description

Overview of Role:

• The client is transitioning away from a current 3rd party and bringing associated tasks in-house. This includes managing tasks like VPN connections, help desk support, and device management.
• The goal is to hire an IT Generalist to provide onsite support, manage 3rd-party relationships, 2. oversee network operations, and handle end-user support tasks.
  
  
  

Key Responsibilities:

• Network Administration:
• Manage VPN tunnels and connections (e.g., separating VPN that currently goes through the 3rd party).
• Collaborate with the current IT staff and third parties for networking tasks.
• Navigate and interpret network topology (e.g., reviewing network closets).
• Maintain and monitor networking devices, including firewalls (Cisco for data, Fortinet for firewalls).
• Handle Ethernet and Wi-Fi troubleshooting (e.g., Aruba devices, licensing upkeep).
• End-User and Help Desk Support:
• Work on help desk tickets for a large campus with varied needs across neighborhoods.
• Address new user setups, remote access, and connectivity issues.
• Provide great customer service and assist local resources with SLA adherence.
• Serve as a liaison between onsite resources and 3rd-party ticket routing systems.
• Strategic IT Tasks:
• Evaluate hardware lifecycle: Identify and budget for equipment upgrades or replacements.
• Make recommendations on software solutions by assessing capabilities, risks, and costs.
• Collaborate with leadership to ensure IT resources align with organizational goals.
  
  
  

Desired Skills and Qualifications:

Technical Skills:

• Mid-level networking knowledge (e.g., VPN, Wi-Fi, Ethernet).
• Familiarity with firewalls, routing interfaces, and basic troubleshooting (not programming routers).
• Strong understanding of basic network topology.
• Basic knowledge of Cisco, Fortinet, and Aruba device ecosystems.
  
  
  

Soft Skills:

• Ability to work well with others and maintain a “no-ego” approach.
• Flexibility to provide after-hours or weekend maintenance as needed.
• Strong customer service orientation and a collaborative mindset.
  
  
  

General Requirements:

• IT generalist-level expertise in end-user support and network administration.
• Understanding of SLA adherence, contracts, and vendor management.
• Comfortable managing resources rather than implementing complex solutions.
  
  
  

Additional Information:

• The position involves rolling two companies into one IT system; the second company is small, with 25 users.
• Interviews can occur onsite if possible or after standard working hours.
• Large campus (300+ acres) and even with driving to the different neighborhoods there can be a fair amount of walking. The candidate will also need to be hands on with the ability to lift up to 50lbs. In short, this position requires a candidate who is capable of being very active.
• Knowledgeable with regards to software solutions is a must. We will need the candidate to make recommendations on what software we need and which option is best when considering the capabilities, risks and costs.
• Duties would include Helpdesk support, New User setup. Experience with VPN's and Fortinet/Cisco firewalls a plus.
• This person would need good people skills and good organizational skills.
• This role will require someone laid back, collaborative, and reliable, who can adapt to the organization's needs, take ownership of IT processes, and maintain a straightforward network.