IT Generalist

IntouchCX; Bogota (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

IntouchCX is seeking an IT Generalist to maintain and repair computer hardware and software in a break/fix environment. You will install and test workstations, fix performance issues, diagnose problems, and ensure devices are functional.

You will troubleshoot line-of-business applications, perform system audits, manage IT assets, develop standards, and provide support to internal and external clients while ensuring security and compliance.

Qualifications

• As IT Generalist, a high school diploma or equivalent is required.
• Post-secondary schooling preferred.
• Experience with ChromeOS devices highly regarded.
• Able to learn a variety of software programs.
• Capable of multitasking in a fast-paced environment.
• Strong time management and attention to detail.
• Excellent customer relations and presentation skills.
• Good communication and teamwork abilities.

Responsibilities

• Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software problems.
• Ensure workstations are functional (computer hardware peripherals/components).
• Troubleshoot/report program issues (Logical Agent/LivePerson/third-party apps).
• Verify application results, conduct system audits.
• Maintain organization of physical hardware and IT assets.
• Develop and manage organizational IT standards.
• Engage with clients providing updates and solutions, ensure IT compliance.
• Provide generalized IT support as required.
• Interpret service delivery metrics to solve problems.
• Complete projects by coordinating resources and timetables.
• Preserve assets via disaster recovery and information security controls.
• Maintain quality service by enforcing standards.

Skills

Multitasking

Time management

Communication skills

Customer service

Teamwork

Education

High school diploma or equivalent

Post-secondary schooling preferred

Tools

ChromeOS devices

IT asset management

Disaster recovery procedures

Job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

The primary responsibilities for the IT Generalist position are the maintenance and repair of computer hardware and software in a break/fix environment.

As IT Generalist, You Will…

• Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems
• Ensure workstations are functional (computer hardware peripherals/components)
• Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications)
• Verify application results, conduct system audits
• Be accountable for tracking and organization of physical hardware and other IT assets
• Develop and manage organizational and IT standards
• Maintain cleanliness and organization of the IT department and stations
• Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components
• Provide generalized IT support as required
• Interpret service delivery key metrics to problem solve
• Complete projects by coordinating resources and timetables with others
• Verify application results by conducting system audits of technologies implemented
• Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures
• Maintain quality service by establishing and enforcing organization standards
• Provide support for the entire IT department and company as needed

As IT Generalist, You Have…

• A high school diploma or equivalent required
• Post-secondary or completion of post-secondary schooling preferred
• Previous experience with ChromeOS devices is preferred
• Adaptability to learn a variety of software programs
• The ability to multitask and self-manage your work day is crucial
• Ability to work in a fast paced and time sensitive environment
• Excellent time and project management skills
• Strong customer relations & presentation skills
• Excellent communication and presentation skills, with a strong attention to detail
• Strong analytical and customer service skills, and ability to work independently and as part of a team
• A highly resourceful, proactive, and reliable attitude
• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [e-mail] for review and validation.