IT Field Technician: PC & Network Support

Fresno Economic Opportunities Commission (Fresno EOC); Fresno (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Fresno EOC is seeking an IT Support Specialist to provide PC, network and telecommunications support across multiple locations. You will tackle tickets, image devices, deploy software, and help manage assets from procurement to retirement.

Requires a high school diploma or GED, 1+ year IT support experience, and strong customer service skills. Travel between sites and a valid CA driver’s license are expected.

Qualifications

• High school diploma or GED required.
• Trade or Associate’s degree in Information Technology preferred; equivalent education, training, certifications, and/or additional relevant work experience may substitute on a year-by-year basis or equivalent.
• Minimum of one year of help desk, desktop, network, or related IT support experience.

Responsibilities

• Regularly travels between Fresno EOC facilities, program/work sites, and event locations to install, maintain, troubleshoot, repair, deploy, inventory, and support technology equipment and services.
• Provides in-person, remote, and telephone support for computers, mobile devices, printers, telecommunications, network access, agency applications, and cloud-based services.
• Creates, updates, prioritizes, documents, and resolves service tickets in the approved work order system.
• Maintains accurate records of equipment, inventory, software, network changes, and support activity.
• Track technology assets from procurement through retirement, including surplus and disposal procedures as directed.
• Assist with endpoint management platforms used to deploy software, enforce security policies, and manage device configurations.
• Prepare, image, configure, and deploy computers and mobile devices using standardized operating system images and deployment tools.
• Installs, configures, deploys, maintains, and troubleshoots desktops, laptops, peripherals, operating systems, approved software, and endpoint hardware.

Skills

Help desk support

Desktop support

Network support

Customer service

Technical communication

Education

High school diploma or GED

Associate's or trade IT degree preferred

Tools

Microsoft Office Suite

Cloud applications

Business software

Job description

Fresno EOC is seeking an IT Support Specialist to provide PC, network and telecommunications support across multiple locations. You will tackle tickets, image devices, deploy software, and help manage assets from procurement to retirement.

Requires a high school diploma or GED, 1+ year IT support experience, and strong customer service skills. Travel between sites and a valid CA driver’s license are expected.