IT Field Technician / Payment Terminal Technician

Sharp Brains; Wilmington (DE); On-site; USD 34,000 - 62,000; Full time

Job summary

Sharp Brains is seeking experienced Field Service Engineers / IT Technicians to provide onsite support for POS and payment systems. The role involves installation, replacement, configuration, testing, and break/fix troubleshooting, while delivering a professional White Glove customer experience.

Ideal candidates have hands-on hardware installation and basic networking skills, strong communication, and the ability to work independently onsite.

Qualifications

• Experience with POS/payment systems or similar IT hardware.
• Hands-on hardware installation and troubleshooting experience.
• Basic networking and peripheral connectivity knowledge.
• Strong communication and documentation skills.
• White Glove customer service approach.
• Reliable, punctual, and able to work independently onsite.

Responsibilities

• Install, configure, replace, and test POS/payment devices.
• Troubleshoot hardware, connectivity, and peripheral issues.
• Perform basic Ethernet, TCP/IP, and Wi-Fi troubleshooting.
• Complete service reports, device records, site photos, and customer sign-off.
• Coordinate with onsite staff and provide timely status updates.

Skills

POS systems

Hardware installation

Networking basics

Troubleshooting

Customer service

On-site independence

Tools

POS devices

Testing equipment

Networking hardware

Job description

Engagement: Freelance / On-Demand

Work Model: Onsite / Dispatch-Based

About Sharp Brains

Sharp Brains Limited is a global IT field services company providing onsite IT support, field engineering, network services, hardware deployment, and Smart Hands support to clients across multiple regions.

Job Overview

We are looking for experienced Field Service Engineers / IT Technicians to provide onsite support for POS and payment systems. The role includes installation, replacement, configuration, testing, and break/fix troubleshooting while delivering a professional White Glove customer experience.

Key Responsibilities

• Install, configure, replace, and test POS/payment devices.
• Troubleshoot hardware, connectivity, and peripheral issues.
• Perform basic Ethernet, TCP/IP, and Wi-Fi troubleshooting.
• Complete service reports, device records, site photos, and customer sign-off.
• Coordinate with onsite staff and provide timely status updates.

Requirements

• Experience with POS/payment systems or similar IT hardware.
• Hands-on hardware installation and troubleshooting experience.
• Basic networking and peripheral connectivity knowledge.
• Strong communication and documentation skills.
• Professional appearance and White Glove customer service approach.
• Reliable, punctual, and comfortable working independently onsite.