Field Technician & Helpdesk Agent (Technical Services)

Bridge Global Partners (BGP); Houston (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation based on experience

Paid time off and company holidays

Ongoing training and growth opportunities

Job summary

A distribution and integration firm in Houston is seeking a Field Technician & Helpdesk Agent to support cash automation technology systems. This role involves hands-on technical work including installations, diagnostics, and customer support. The ideal candidate will have 1-3 years of experience, be customer-oriented, and possess strong problem-solving skills. Competitive compensation and ongoing training are offered in this dynamic environment.

Qualifications

• 1-3 years of experience in field service or technical support required.
• Experience with electromechanical devices preferred.
• Ability to lift up to 50 lbs and handle equipment safely.

Responsibilities

• Install, configure, test, and commission cash handling technologies.
• Perform on-site diagnostics and preventative maintenance.
• Provide remote technical support and troubleshoot issues.
• Document service activities accurately in Zoho Desk.
• Document service activities in Zoho Desk with details and photos.
• Coordinate escalations with engineering and support teams.
• Support post-installation follow-ups to ensure stability.

Skills

Basic networking concepts

Proficiency with Microsoft Office

Using hand tools and diagnostic equipment

Strong communication skills

Electrical/elec-mech familiarity

Education

High school diploma or equivalent

Technical certificate or associate degree in electronics

Tools

Zoho Desk

Job description

Bridge Global Partners, LLC (BGP) is a Houston-based distribution and integration firm specializing in cash-handling and retail-automation technology. We act as the execution and services bridge between global manufacturers and U.S. enterprises—replacing manual, error-prone processes with scalable automation that improves efficiency, protects margins, and enables growth.

Position Summary

BGP is seeking a technically driven Field Technician & Helpdesk Agent to support the deployment, service, and ongoing technical performance of cash automation and payment technology systems.

This is a hands-on technical role with a strong balance of on-site field service and remote helpdesk support. The technician serves as a front-line technical expert—responsible for installations, diagnostics, repairs, preventative maintenance, and real-time customer support. Success in this role requires strong troubleshooting ability, comfort working with electromechanical systems, and the ability to clearly communicate technical findings to customers, internal teams, and manufacturing partners.

The ideal candidate is mechanically and technically curious, customer-oriented, and confident operating independently in the field while remaining tightly aligned with internal operations and engineering teams.

Key Responsibilities

Field Service & Technical Support (Primary Focus)

• Install, configure, test, and commission cash handling and payment technologies, including cash recyclers, smart safes, counters, and related automation devices.
• Perform on-site diagnostics, corrective repairs, and preventative maintenance at customer locations.
• Provide remote technical support and helpdesk coverage, responding to inbound service requests and resolving issues efficiently and professionally.
• Troubleshoot hardware, firmware, software, and basic networking/connectivity issues.
• Perform device staging, calibration, firmware updates, configuration validation, and functional testing before deployment.
• Accurately document all service activities in Zoho Desk, including diagnostics performed, root cause analysis, corrective actions, and supporting photos.
• Coordinate with manufacturer engineering and technical support teams for escalations, advanced troubleshooting, and warranty-related repairs.
• Support post-installation follow-ups to ensure system stability, customer satisfaction, and adherence to service-level expectations.

Qualifications

Education

• High school diploma or equivalent required
• Technical certificate or associate degree in electronics, IT, networking, or a related field preferred

Experience

• 1–3 years of experience in field service, technical support, or hardware-focused service roles
• Experience working with electromechanical devices, POS systems, automation equipment, or similar technologies preferred

Skills

• Solid understanding of basic networking concepts, PC configuration, and software installation
• Comfortable using hand tools, diagnostic equipment, and working with mechanical and electronic components
• Proficiency with Microsoft Office (Excel, Outlook, Word) and service ticketing systems
• Ability to lift to 50 lbs. and safely handle equipment during installation and service
• Strong written and verbal communication skills with both technical and non-technical stakeholders

Key Attributes

• Technically curious with a strong problem-solving mindset
• Customer-focused and professional in both on-site and remote interactions
• Organized, detail-oriented, and accountable for technical outcomes
• Able to work independently while collaborating closely with operations, engineering, and vendor partners
• Calm, solution-oriented, and effective under time pressure

Bridge Global Partners is an expanding organization, and success in this role relies on more than just technical skills. We seek team players who are eager to get hands-on, adapt quickly, and help wherever needed to keep the business progressing. While the role is primarily technical, candidates should be comfortable supporting the broader organization as we grow rapidly, understanding that flexibility, ownership, and teamwork are crucial for moving us forward.

• Competitive compensation based on experience
• Paid time off and company holidays
• Ongoing training and growth opportunities within technical services and automation technology