IT Field Technician

Whitewatercw; Cincinnati (OH); Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an IT Technical Support professional, where your technical skills will play a crucial role in ensuring seamless operations across multiple locations. This remote position offers the opportunity to troubleshoot and resolve IT issues, support Point-of-Sale systems, and collaborate with teams to enhance technology rollouts. Enjoy a competitive salary, comprehensive health benefits, and a culture that values personal growth and advancement. If you thrive in a dynamic environment and are passionate about technology, this role is perfect for you.

Benefits

Competitive Salary

Comprehensive Health Coverage

Paid Time Off

401(k) with Company Match

Company-Paid Life Insurance

Opportunities for Advancement

Mileage Reimbursement

Free Weekly Car Washes

Qualifications

• 2+ years in technical support or helpdesk roles.
• Experience with POS systems or car wash technology is a plus.

Responsibilities

• Provide remote technical assistance for hardware and software issues.
• Travel to locations for diagnostics and hardware installation.

Skills

Technical Support

Networking

Remote Support Tools

Communication Skills

Troubleshooting

Education

Associate’s Degree in IT

Equivalent Work Experience

Tools

DRB Systems POS

Ticketing Systems

Job description

IT Technical Support (Remote)

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

WhiteWater Express Car Wash is seeking a proactive and technically skilled IT Remote Technical Support professional to join our growing team. This role supports the operational technology used across our car wash locations, ensuring consistent system performance through remote troubleshooting, as well as occasional on-site assistance for hardware and network-related issues.

Key Responsibilities

1. Remote Support: Provide timely remote technical assistance to field teams and site managers for hardware, software, and network-related issues. Support includes Point-of-Sale and Tunnel Control Systems (DRB Systems and ICS Washconnect), Windows 10 PCs and peripherals, Camera Systems including NVR and wiring, Magnetic Gate hardware, and low voltage wiring.
2. Incident Response: Monitor support tickets and respond to IT incidents to minimize operational disruptions.
3. System Maintenance: Assist in configuring, updating, and maintaining POS systems, network equipment, and other tech assets.
4. In-Field Support: Travel to locations as needed for diagnostics, hardware installation, or hands-on support when remote resolution isn't possible.
5. Networking: Support basic IT networking tasks including setup and troubleshooting of routers, switches, and wireless systems.
6. Collaboration: Work with operations and facilities teams on technology rollouts and upgrades.
7. Documentation: Accurately document support activities, troubleshooting steps, and resolutions.
8. Billing and Inventory: Submit billing reports timely and manage supply/inventory.
9. Account Activity Tracking: Track and report key account activities for billing accuracy.
10. Problem Resolution: Handle escalations and problem-solving efficiently.

Qualifications

• Associate’s degree or equivalent work experience in IT or related field.
• Minimum of 2 years in technical support, helpdesk, or IT services.
• Experience with car wash systems or DRB Systems POS is a plus.
• Tech-savvy with quick learning ability.
• Strong communication skills for interaction at all management levels.
• Ability to operate effectively remotely.
• Familiarity with remote support tools and ticketing systems.
• Basic networking knowledge (IP, switches, Wi-Fi).
• Experience with POS or retail IT hardware preferred.
• Customer-focused with troubleshooting skills over the phone.
• Ability to stay calm under pressure.
• Independent worker with good prioritization skills.
• Valid driver’s license and reliable transportation; willingness to travel within Ohio/Kentucky.
• Flexible hours, including after-hours support if needed.

Benefits

• Competitive salary with bonus potential.
• Comprehensive health coverage (Medical, Dental, Vision).
• Paid time off and holidays.
• 401(k) with company match.
• Company-paid life insurance.
• Opportunities for advancement.
• Mileage reimbursement for site visits.
• Free weekly car washes.

Our employees are our most valuable asset. We seek the best in the service industry who embrace new challenges enthusiastically. Join our team for professional growth and advancement in a fast-growing organization!