Travel Support Analyst

IronEdge Group, LTD; Clayton (NM); Remote; USD 42,000 - 65,000; Full time

Job summary

IronEdge is seeking an IT Support Technician for a remote role available to applicants in TX, NM, AZ, CO or KS. You will troubleshoot software and hardware, resolve end-user issues, and dispatch to client sites as needed. Strong customer service, problem solving, and multitasking are essential.

The role requires at least 1 year in Tier 1 IT support, experience with ticketing and remote access, and certifications such as CompTIA or Microsoft. A CJIS background check is mandatory.

Qualifications

• 1 year in a Tier 1 IT support role.
• Experience with ticketing and remote access systems.
• Strong communication with colleagues via MS Teams.
• Prior MSP and customer service background.

Responsibilities

• Provide front-line IT support to end users and resolve software issues.
• Troubleshoot servers and network systems; dispatch to client sites as needed.
• Maintain tickets and improve end-user satisfaction.

Skills

Tier 1 IT support

Problem solving

Ticketing systems

Remote access tools

Microsoft Teams

Customer service

MSP experience

Education

CompTIA, Microsoft certifications

Job description

Job Overview

IT SupportTechnician
(This is a remote position open to applicantsresidingin TX, NM, AZ,COor KS)

Support Technicians provide front-line technical support to end users, troubleshoot servers and network systems, resolve software and peripheral issues, and dispatch to client sites as needed. This role requires strong customer service, decision-making, troubleshooting, multitasking, planning, and attention to detail. Support Technicians to work independently and collaboratively to solve problems, complete tickets to company standards, and continually build new technical skills.

• Minimum of 1 year experience in a Tier 1 IT support role
• Serve as an advanced problem solver with creative solutions and a focus on long-term stability
• Experience in ticketing and remote access systems
• Communicating effectively with co-workers cross functionally via Microsoft Teams
• Provide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism
• Managed Services Provider(MSP)experience
• Background in the customer service industry
• Applicable certifications from CompTIA, Microsoft

All positions require the successful completion of a criminal background check, and furtherbackground checks if the position involves access to sensitive information or secure facilities.

Applicants for this position must pass a Criminal Justice Information Systems (CJIS)fingerprint-basedbackground check and maintain CJIS eligibility. Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, and Open Arrest for any Criminal Offense, and Family Violence Convictions.

IEG pays aportionof employee premiums for Medical, Dental, and Life Insurance

• Short-Term and Long-Term Disability Insurance
• Flexible Spending Account and Health Savings Account
• Flexible Time Off plus Holidays

About IronEdge

IronEdge is the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together toeliminatethe frustration companiesface withtechnology.As a service-centric company with a culture that always puts people first,IronEdgeis dedicated to providinga fun, fulfilling and inclusive environment where teammates can excel in their specialized roles. Our company’s core values are built upon thestrong foundationof teamwork, continuous learning, integrity,courageand ownership, guiding everything we do atIronEdge. Our award-winning team is honored to be recognized among the tech industry’s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year.