IT Field Support Technician_Macon

Gr8ttek; Macon (GA); On-site; Part time

Job summary

A technology services company is seeking an IT Field Support Technician for a part-time role in Macon, Georgia. This entry-level position involves performing hardware-focused break-fix services, clear communication, and excellent customer service skills. Candidates must have a technical school certification and the ability to transport themselves to client locations. A basic repair tool kit and ability to lift up to 50 lbs are required.

Qualifications

• 1-2 years of relevant experience required.
• Must own a valid driver’s license and reliable transportation.
• Ability to lift and move equipment up to 50 lbs.

Responsibilities

• Communicate clearly in written and verbal form.
• Complete all administrative tasks associated with service calls.
• Provide customer break-fix support for designated equipment.

Skills

Clear communication skills

Customer service skills

Analytical skills

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Join to apply for the IT Field Support Technician_Macon role at Gr8ttek

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware‑focused, break‑fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Responsibilities and Skills

• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues
• Providing customer break fix support for designated equipment
• Possess excellent customer service skills

Qualifications and Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance
• Must own a basic repair tool kit
• Additional requirements may exist if offer of employment is extended

Benefits

$40 per call / $5 per call per diem

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Information Technology

Industries

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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